JOB DETAILS

Customer Success Manager

CompanyVariosystems AG
LocationSteinach
Work ModeOn Site
PostedJuly 6, 2026
About The Company
Variosystems AG, headquartered in Steinach, Switzerland, is a Swiss-founded, globally operating electronics service partner. Since 1993, the company has grown to around 2,800 employees across locations in Switzerland, Germany, Croatia, Romania, the USA, Mexico, Sri Lanka, Singapore and China. As a trusted EMS partner, Variosystems supports customers across the entire hardware value chain—from development to industrialization, series production, and life-cycle management—ensuring resilient, scalable, and high-quality supply chains. By collaborating with today’s industry leaders, the company engineers the innovations of tomorrow. Its solutions serve demanding sectors such as aerospace, medical technology, industrial applications, and high-end consumer electronics worldwide.
About the Role

Unternehmensbeschreibung

Variosystems develops and manufactures electronic solutions for industries where reliability is critical - including Medtech & Life Science, Industrial & Automation, Aerospace & Defence and Smart Infrastructure & Environment. As a long-term strategic partner to innovators and market leaders, we offer services along the entire value chain, from concept and engineering to validated assemblies and global production. Across our global network, more than 2,800 people work together to transform ideas into reliable electronic systems.

Stellenbeschreibung

  • Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused
  • Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools
  • Keep your customers transparently updated with accurate documentation and communication
  • Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance)
  • Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB
  • Plan and oversee customer success initiatives – aligning goals, milestones and deliverables

Qualifikationen

  • Professional Ie in customer service, account management or order operations – ideally in a technical or industrial setting
  • Hands-on knowledge of SAP, CRM and ticketing platforms
  • Clear communicator, structured mindset, and high resilience under pressure
  • Strong organizational skills and the ability to prioritize in fast-paced environments
  • Fluent in English and German (written and spoken)

Zusätzliche Informationen

  • Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
  • A fast-moving environment where momentum is not lost in approval loops.
  • Collaborate with colleagues and customers across countries, industries, and perspectives.
  • A workplace shaped by technology, curiosity, and continuous improvement.
  • Challenges with scale, depth, and enough complexity to keep you learning.
Key Skills
Customer ServiceAccount ManagementOrder OperationsSAPCRMTicketing PlatformsKPI TrackingEnglish FluencyGerman FluencyOrganizational SkillsPrioritizationCommunication
Categories
Customer Service & SupportManufacturingManagement & LeadershipEngineeringLogistics
Benefits
Flat HierarchiesDirect CommunicationContinuous Improvement Environment
Job Information
📋Core Responsibilities
Act as the primary contact for assigned customers, managing the full order lifecycle from quotation to after-sales. Track KPIs and coordinate with internal teams to resolve potential disruptions and oversee customer success initiatives.
📋Job Type
vollzeit
📊Experience Level
2-5
💼Company Size
922
📊Visa Sponsorship
No
💼Language
German
🏢Working Hours
40 hours
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