IT Support - Pacific Plant - Hastings

Te Tūranga | About the Role:
 

This role provides critical IT support services across Silver Fern Farms' Pacific plant in Hastings. 

You will be responsible for supporting a wide range of technologies including hardware, applications, site production systems, CCTV, physical and software security systems, telephony, and networking infrastructure.

While specialist teams provide expertise across these platforms, this position acts as the site's frontline IT support, ensuring issues are resolved efficiently and users receive excellent service. You will also help support the IT aspects of Operational Technology (OT) systems that underpin key production processes, working alongside site engineers and operational teams.

This is a hands-on role supporting both office-based and manufacturing environments, so you'll be comfortable working directly with users and spending time on the processing floor. The role also contributes to technology projects, user training initiatives, and participation in a scheduled on-call roster.
 

Key responsibilities include:

• Assist, coordinate, and perform hands-on maintenance and troubleshooting of desktops, servers, and peripheral devices
• Install and upgrade software and hardware, implement backups, and configure systems, applications, networking equipment, and OT devices
• Proactively engage with end users to resolve support issues and improve their technology experience
• Promote and contribute to continuous improvement of IT service delivery across the site
• Provide technical support, fault diagnosis, and resolution for IT systems, services, and hardware used throughout the Pacific plant
• Support the delivery of local and national IT projects

Ōu Pūkenga | About You:

This is a customer-focused role requiring someone who is organised, proactive, and passionate about solving problems. You'll be motivated by helping people, improving services, and delivering practical technology solutions in a fast-paced operational environment.

To be successful, you'll need to be adaptable, capable of managing competing priorities, and confident building professional relationships across all levels of the business.
 

Key skills and experience include:

• Experience providing technical support for desktops, servers, printers, and networking equipment
• Knowledge of desktop and server operating systems, particularly Microsoft Windows environments
• Experience supporting Microsoft Office applications and Microsoft 365
• Strong interpersonal skills, including rapport building, active listening, problem-solving, and documentation
• Working knowledge of IT troubleshooting tools, diagnostic techniques, and support processes
• Excellent written and verbal communication skills
• A flexible approach and willingness to participate in on-call support as required
• The ability to work effectively within both office and manufacturing environments

Te Ahurea | Why Work at Silver Fern Farms?
 

At Silver Fern Farms, we're all about Creating Goodness from the Farms the World Needs. Creating Goodness means taking a broader view of what goodness is and the impact it can have. That goodness is created through the work of our people, the expertise of our farmers, and the relationships we build with customers around the globe. It's also about being good to our people and communities, supporting animal welfare, and showing care and respect for the environment.
We offer:

• Subsidised health and life insurance
• Ongoing learning and development opportunities
• Career growth within a large and diverse business
• Flexible work practices that support work-life balance

Tono Mai | To Apply:
 

We assess applications as they are received, so don't delay. Click Apply below to submit your application through our Careers Website today.
Applications close: Sunday 26 July 2026

Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud of our diverse and inclusive workplace and are committed to providing equal opportunities for all team members and applicants.