JOB DETAILS

Automotive Service Appointment & Retention Specialist

CompanyCMA's Williamsburg Ford
LocationLeon
Work ModeOn Site
PostedJuly 6, 2026
About The Company
Carter Myers Automotive (CMA) is a family and employee-owned business serving Central Virginia since 1924. We have dealerships across Virginia as well as West Virginia, North Carolina and soon in Maryland, representing 18 new car brands with more than 3000 new and used vehicles in stock. Our technicians are ASE Certified Virginia State Inspectors and our wholesale parts network extends throughout the region. We move lives forward for our associates, customers and communities. We are always hiring! Our company is unique, in that associates earn ownership through an Employee Stock Ownership Plan (ESOP). Started in 1979, our ESOP has grown through the belief that shared ownership means shared success. Everyone you encounter at CMA has a vested interest in the company, at no cost to them. Our brand promise is "Owners Just Do More!"​ CMA started as Stockdell-Myers Hardware in Petersburg, Virginia. We specialized in machine parts and built cars from kits to sell through the store. In 1924, once the assembly line had changed the industry, we reincorporated as Petersburg Motor Company. Our first President was H. Carter Myers. He, his sister and his son kept the business going through the Great Depression and World War II. Our founder's grandson, H. Carter Myers III, joined the company in 1968 and we continued to grow. Today, the 4th generation of the Myers family is our President and CEO. The first woman to lead CMA, Liza Myers Borches has followed in her father's, grandfather's, and great grandfather's footsteps. After more than 100 years in the industry, our core values remain the same: Honesty, Integrity, Customer Service, and Community Involvement. Learn more at www.CMAcars.com.
About the Role

Description

Drive Customer Retention & Service Growth!


CMA's Williamsburg Ford is seeking a highly organized and customer-focused Automotive Service Appointment & Retention Specialist to help reconnect customers with recommended service and maintenance opportunities.


In this role, you will proactively reach out to customers who previously declined vehicle repairs or maintenance recommendations, schedule appointments, and help improve long-term customer retention.  This position plays a direct role in increasing customer satisfaction, supporting the service team, and recovering missed service revenue.


If you enjoy building relationships, staying organized and achieving measurable results, we'd love to hear from you. 



Key Responsibilities:

Contact customers by phone, text, and email regarding previously recommended vehicle services.


Schedule service appointments and maintain consistent follow-up communication.


Track customer interactions, appointments, and outcomes accurately within dealership systems.


Manage a high volume of outbound customer communications daily.


Work closely with service advisors and management to ensure a seamless customer experience.


Maintain organized records and activity tracking.


Help increase customer retention and recover previously declined service opportunities.


Requirements

Required
High school diploma or equivalent.
Strong phone, text, email, and customer communication skills.
Excellent organizational and time-management abilities.
Basic computer skills, including experience with CRM systems, spreadsheets, and task management tools.
Ability to manage multiple follow-up opportunities simultaneously.
Self-motivated, dependable, and results-oriented.


Preferred
Previous automotive dealership experience.
Experience in customer service, appointment setting, business development, call center, or retention roles.

Success Factors
The ideal candidate is:

Persistent and comfortable making proactive outbound calls.
Detail-oriented and highly accountable.
Motivated by measurable goals and results.
Consistent in daily activity and follow-through.
Focused on delivering an exceptional customer experience.


Compensation & Benefits
Competitive salary: $37,000–$40,000 annually
Monthly commission opportunities based on recovered service revenue
Full-time employment with growth opportunities within CMA
Supportive team environment and ongoing development opportunities

At CMA, we believe in caring for our customers, our communities, and our team members. If you're looking for an opportunity to make a direct impact on customer retention and service department success, apply today.

Key Skills
Customer CommunicationAppointment SettingCRM SystemsTime ManagementOrganizationOutbound CallingCustomer RetentionFollow-up CommunicationSpreadsheetsTask Management
Categories
Customer Service & SupportSalesTransportationAdministrative
Benefits
Competitive salaryMonthly commission opportunitiesGrowth opportunitiesSupportive team environmentOngoing development opportunities
Job Information
📋Core Responsibilities
Proactively contact customers to schedule missed vehicle maintenance and repair appointments. Track interactions within dealership systems to increase customer retention and recover missed service revenue.
📋Job Type
full time
💰Salary Range
$37,000 - $40,000
📊Experience Level
0-2
💼Company Size
142
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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