Senior Software Engineer

Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI. Using the Verint Open Platform, organizations can handle more interactions with better quality without increasing the size of their human workforce. Our AI-powered platform helps them increase CX automation across all touchpoints with their customers, including the contact center, back office, branch, web sites, and mobile apps. Our platform is differentiated by its open approach and unique architecture that puts behavioral data and Verint Da Vinci™ AI at the platform core. Designed to fit seamlessly into an organization’s current enterprise ecosystem, the Verint Open Platform provides hundreds of pre-built integrations and can easily connect with existing business applications, telephony, and data lakes. Organizations can also import their preferred Large Language Models (LLMs) into the platform. This flexibility enables them to choose the level of CX automation they want based on their business priorities. They can adopt CX automation at their own pace and avoid operational disruption, while helping to futureproof their investment as technology changes. Global Presence: • Headquartered in Melville, NY, with offices worldwide. • Powered by ~4,000 dedicated professionals and a global partner network. • ~200 Employees in the Israeli R&D located in Herzliya.