JOB DETAILS

Personal Banking Advisor - Muswellbrook and Scone, NSW

CompanyWestpac Group
LocationScone
Work ModeOn Site
PostedJuly 7, 2026
About The Company
From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID'​ biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority. We've grown up as a company and expanded both in Australia and throughout Asia, the United Kingdom and the United States. Now we are made up of your favourite financial institution names including Westpac, BankSA, St.George Bank, BT Financial Group, RAMs and Bank of Melbourne, a change of job doesn’t mean a change of employer at Westpac Group. We've made a commitment to put our customers first in everything we do. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past and present.
About the Role
  • Part-time opportunity available across Westpac’s Muswellbrook and Scone branches
  • Work as part of your local communities
  • Hours: 29 hours per week across Mon – Fri
  • 12-month mat leave contract available until June 2027

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a 12-month mat leave contract available until June 2027. Future permanent opportunities may become available. This part-time, branch-based role covers shifts at both our Muswellbrook and Scone branches, so you must be able to travel between each. Hours are as follows:

  • Mon: 9am – 4.30pm (Muswellbrook)
  • Tue: 9.30am – 2.30pm (Scone)
  • Wed: 9.30am – 2.30pm (Scone)
  • Thu: 9.30am – 2.30pm (Scone)
  • Fri: 9am – 4.30pm (Muswellbrook)

What do I need?

  • Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
  • Resilience, with an ability to remain calm and composed whilst managing challenging situations
  • Comfortable in working towards sales / referral targets and calling customers over the phone
  • Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
  • An energetic personality coupled with a genuine passion for helping people!
  • The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us! 

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
  • A variety of leave options including Culture, Lifestyle and Wellbeing leave. 
  • Tailored learning and development opportunities to help your grow your career within the bank. 
  • Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

Key Skills
Customer ServiceSalesCash HandlingFinancial TransactionsPhone CommunicationTarget AchievementResilienceNumerical Capability
Categories
Finance & AccountingCustomer Service & SupportSales
Benefits
Employee-only Mortgage RatesBanking Product DiscountsCulture LeaveLifestyle LeaveWellbeing LeaveLearning And Development OpportunitiesVolunteering Initiatives
Job Information
📋Core Responsibilities
Welcome customers to the branch and engage in conversations to provide tailored banking solutions. Assist customers in achieving financial goals and refer them to specialized banking teams when necessary.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
14984
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
29 hours
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