JOB DETAILS
Spa Receptionist
CompanyAccorHotel
Location6th of October
Work ModeOn Site
PostedJuly 7, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
- Greet guests warmly and professionally upon arrival, answering any initial inquiries.
- Schedule and confirm appointments, ensuring accuracy and availability.
- Provide information about spa services, packages, and promotions.
- Handle guest requests and inquiries promptly and efficiently.
- Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
- Build and maintain strong relationships with guests to foster loyalty.
- Manage the reception area, ensuring it is clean, organized, and well-stocked.
- Answer and direct phone calls professionally.
- Process payments and handle cash transactions accurately.
- Maintain accurate records of appointments, guest information, and daily transactions.
- Assist with inventory management of spa products and supplies.
- Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
- Assist therapists with guest check-in and check-out procedures as needed.
- Promote spa memberships, packages, and special offers.
- Provide information about spa events and promotions.
- Assist with the development of marketing materials as needed.
Qualifications
- High school diploma or equivalent.
- Prior experience in customer service, hospitality, or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office 1 Suite or similar software.
Key Skills
Customer ServiceAppointment SchedulingCommunication SkillsInterpersonal SkillsOrganizational SkillsTime ManagementMicrosoft Office SuiteCash HandlingInventory ManagementPayment Processing
Categories
HospitalityCustomer Service & SupportAdministrativeSports & Recreation
Job Information
📋Core Responsibilities
The Spa Receptionist is responsible for greeting guests, scheduling appointments, and managing the reception area to ensure a professional environment. They also handle payments, promote spa services, and assist in preparing treatment rooms for guests.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
100378
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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