JOB DETAILS
Customer Service Representative
CompanyFederal Recovery Service, Inc.
LocationHolladay
Work ModeRemote
PostedJuly 7, 2026
About The Company
From front desk to back office and for over 50 years, Paramount Acceptance is a leading provider of software and billing solutions to the health and fitness industry. Providing the latest technology and efficient billing services, Paramount's club management software (Pulse) offers a robust and flexible platform giving you the power you need to manage all aspects of your business. Efficient billing services improve the accuracy of Paramount's clients and increase the money they see flowing into their business.
Pulse is one streamlined, comprehensive software suite; the only piece of software you will ever need because it manages everything from your back office, to your sales office, to your member’s every health and fitness need.
Pulse not only manages your front desk and point of sale, but also handles writing new memberships, scheduling your amenities, managing your leads, controls your tanning, coordinates online sales, handles all aspects of your personal training program, manages your playroom, handles corporate membership sales, offers full Human Resources and employee management tools, tracks your club’s maintenance and equipment issues, generates any kind of report you can think of, and so much more. Since all these tools are featured within one software suite, they all work in harmony so everyone on your staff always has complete, updated member info.
With Pulse and Paramount Acceptance, you can manage your club, your whole club.
About the Role
Description
About Us:
Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth opportunities, and a great work environment. Work-from-home and in-office options are currently available.
Location: Salt Lake City, UT
Customer Service Representative Responsibilities:
- Take inbound and outbound calls from members of our clients’ gyms
- Respond to customer questions in accurate and timely manner following established policies
- Explain options regarding upgrading, downgrading, or canceling memberships
- Update billing and personal information per customer request
- Document customer interaction with our in-house software
Requirements
Customer Service Representative Qualifications:
- Must commit to set schedule with minimum of 20- 40 hours per week (Monday through Friday)
- Positive attitude and excellent communication skills
- Team player with willingness to learn and grow
- Basic computer and typing skills
- 1+ year experience in call center customer service environment (preferred)
- Willing to work 10:30am - 7pm Mountain Time or 3-7pm
- start date of 8/3/2026
- Training will be for the first 3 weeks and will be during the hours of 8am - 3pm.
Customer Service Representative Benefits and Perks:
- $12 per hour base pay plus bonuses (averages to be $17-21 per hour)
- 401(k) with company match
- Medical, Dental, life and vision
- Paid holidays
- Paid vacation
- Free VASA Fitness gym membership – includes total access to weights, cardio, basketball, swimming pool, tanning, and more at any location!
Key Skills
Customer ServiceInbound CallsOutbound CallsCommunication SkillsComputer SkillsTyping SkillsCall Center OperationsBilling Management
Categories
Customer Service & SupportSports & RecreationAdministrative
Benefits
401(k) With Company MatchMedical InsuranceDental InsuranceLife InsuranceVision InsurancePaid HolidaysPaid VacationFree VASA Fitness Gym Membership
Job Information
📋Core Responsibilities
Handle inbound and outbound calls to assist gym members with membership questions and billing updates. Document all customer interactions using in-house software and explain membership options.
📋Job Type
full time
💰Salary Range
$12 - $21
📊Experience Level
0-2
💼Company Size
48
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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