Digital Trust and Safety Specialist with Czech - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a strong track record of connecting exceptional multilingual talent with world-class organisations across the globe. We specialise in placing skilled professionals in high-impact roles within dynamic industries, offering unparalleled support throughout every stage of the hiring journey. At Mercier Consultancy Group, we are committed to building careers that inspire, empower, and truly make a difference.

We are currently seeking a highly motivated and detail-oriented Digital Trust and Safety Specialist with Czech to join our client's growing team based on-site in Sofia, Bulgaria. This exciting Digital Trust and Safety Specialist with Czech position in Bulgaria places you at the forefront of maintaining safe, respectful, and trustworthy environments across leading social media platforms used by millions of Czech-speaking users worldwide. If you are passionate about online safety, content integrity, and the evolving landscape of social media, this is the Czech-speaking job opportunity you have been looking for.

• Review, assess, and moderate user-generated content on social media platforms in Czech, ensuring strict compliance with community guidelines and platform policies.
• Identify and take decisive action on harmful, abusive, misleading, or policy-violating content, including hate speech, misinformation, and graphic material shared across social media channels.
• Investigate reports submitted by Czech-speaking social media users and provide accurate, timely, and well-reasoned responses in line with established trust and safety protocols.
• Collaborate closely with cross-functional teams including legal, policy, and product departments to continuously improve content moderation workflows and community standards on social media platforms.
• Monitor emerging digital threats, coordinated inauthentic behaviour, and evolving social media trends that may impact platform safety for Czech-speaking communities.
• Escalate complex or sensitive trust and safety cases to senior specialists or legal teams while maintaining thorough documentation and case records.
• Contribute to the development and refinement of internal guidelines, training materials, and best practices specific to Czech language content moderation on social media.
• Maintain a high level of accuracy, consistency, and professionalism while handling potentially distressing content, adhering to wellbeing best practices provided by the organization.

• Native or fluent Czech language proficiency (both spoken and written) is essential for this role.
• Valid EU passport is mandatory.
• Strong working knowledge of English to facilitate internal communication, reporting, and collaboration with international teams.
• Prior experience in trust and safety, content moderation, customer support, or a related field within the social media or digital technology industry is highly advantageous.
• Solid understanding of social media platforms, digital content ecosystems, and online community dynamics, with a keen awareness of current trends within Czech-speaking online communities.
• Exceptional analytical and critical thinking skills, with the ability to make confident, well-reasoned decisions quickly and accurately under pressure.
• High level of cultural sensitivity, empathy, and emotional resilience when dealing with sensitive or graphic content as part of trust and safety responsibilities.

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia completely stress-free.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Structured career development pathways and ongoing professional growth opportunities within the social media industry.
• A vibrant, multicultural, and supportive work environment in the heart of Sofia, Bulgaria.
• And Much More...

Relocating to Bulgaria is an experience that continues to captivate professionals from across Europe and beyond. Sofia, the vibrant capital of Bulgaria, is a city that effortlessly blends rich history with a modern, cosmopolitan lifestyle. With a thriving arts and culture scene, stunning mountain backdrops, and a Mediterranean-influenced climate that offers warm summers and mild winters, Bulgaria provides an outstanding quality of life at a remarkably affordable cost of living. From ancient Thracian ruins to buzzing rooftop bars, life in Bulgaria offers something truly exceptional for every lifestyle.

Bulgaria is also celebrated for its incredible cuisine, world-renowned hospitality, and a growing international community that makes newcomers feel instantly at home. The country's strategic location at the crossroads of Europe means you are never far from other incredible destinations to explore during your time off. Whether you are hiking in Vitosha National Park on the weekend or sampling the finest local wines, Bulgaria delivers a work-life balance that is second to none. For Czech-speaking professionals searching for jobs in Bulgaria, this is an extraordinary opportunity to build a meaningful career while enjoying everything this wonderful country has to offer.

Are you ready to take the next step in your career and secure one of the most rewarding Czech-speaking jobs in Bulgaria? Do not miss this outstanding Digital Trust and Safety Specialist with Czech position in Bulgaria — opportunities like this do not come around often. Click Apply Now to submit your application today and a dedicated member of our talent acquisition team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and supporting your journey every step of the way.