JOB DETAILS

Supervisor -VAD Data Management

CompanyAbbott
LocationTaguig
Work ModeOn Site
PostedJuly 9, 2026
About The Company
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Terms of Use: https://www.abbott.com/social-media-terms-of-use.html Privacy Policy: https://abbo.tt/privacy
About the Role

     

JOB DESCRIPTION:

Main Purpose of the Role:

  • Responsible for supervising the operations of the contact center.

Main Responsibilities:

  • Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to the terms of the contracts.

  • Mainly in the implementation of work allocation and rosters for the paraprofessional group.

  • Typically without budget or hire/fire authority.

  • Focuses on mentoring, coaching, and coordination.

  • Responsible for customer service activities, including telephone and email.

Qualification

Education-

  • High School Diploma / GED

Experience / Background-

  • Minimum 4 years

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

HF Heart Failure

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Key Skills
Contact Center SupervisionCustomer ServiceAfter-sales SupportWork AllocationRoster ManagementMentoringCoachingCoordinationEmail CommunicationTelephone Support
Categories
Customer Service & SupportManagement & LeadershipHealthcare
Job Information
📋Core Responsibilities
Supervise a customer service team providing non-technical after-sales support to meet contract requirements. Focus on work allocation, roster management, mentoring, and coordinating telephone and email activities.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
148704
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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