Quality Manager

Job Description:

• Responsibilities

• Assist in continual  improvement of the company Quality Management System (QMS) in compliance with AS9120, ISO 9001, ASA-100, AFRA, CAMAC and customer requirements ensuring all policies, procedures, work instructions, and quality manuals remain current and effective.

• Maintenance of the Quality Management Manual and all supporting processes and documentation in accordance with CAMAC ASP standard.

• Oversight of the internal audit program implementation Management of personnel competence assessment and authorization processes in accordance with CAMAC ASP standard.

• Serving as the primary liaison with CAMAC/CAAC, including audit coordination and reporting when required

• Supervision of handling of scrap and required reporting.

• Supervision of Shelf Life control program

• Ensure document control, revision control, assist as necessary in process mapping, maintaining quality objectives and continuous improvement initiatives 

• Represent quality externally as required

• Manage Approved Vendor List (AVL), including onboarding, qualification, and re-approval and conduct supplier risk assessments and periodic performance evaluations. 

• Monitor vendor performance metrics (quality, delivery, TAT, documentation accuracy). Issue and manage Supplier Corrective Action Requests (SCARs). 

• Lead investigations of supplier escapes and nonconforming material.

•  Ensure vendor compliance with regulatory, contractual, and company requirements 

• Support continuous improvement initiatives with suppliers and repair stations 

• Lead investigations of customer complaints, internal defects, supplier issues, and escapes including root cause analysis (5 Whys.), corrective and preventive actions, verify effectiveness and track nonconformance trends and escalate systemic issues

•  Track audit findings through root cause, corrective action, and closure 

• Lead corrective action and compliance gap investigations

• Conduct operational and compliance risk assessments to identify process inefficiencies and systemic risks 

• Monitor KPIs, including customer returns, audit findings, supplier performance, and on-time delivery 

• Lead continuous improvement initiatives across departments locally, managed through COTO Log & Annual Management Review 

• Ensure employee training and competency compliance. 

• Deliver quality and regulatory training programs and maintain qualification records for inspectors, buyers, warehouse staff, and auditors 

• Assist with business continuity planning and process alignment 

• Manage non-aviation vendors supporting business operations

• Conduct trace packet reviews to ensure accuracy, completeness, and compliance of aircraft or component records 

• Coordinate communication between consignors and buyers during sales/lot transactions and support documentation flow, issue resolution, and status updates 

• Manage retention, traceability, and audit readiness of records driving standardization and improvement of documentation practices across departments 

• Manage internal, external, surveillance, customer, and supplier audits 

• Maintain audit schedules to ensure audit readiness year-round across all departments for Chengdu China

• Collect customer/supplier feedback analyzing Customer Complaints/root cause analysis and customer Accommodations

• Oversight of VAS’ the quality management system and operational processes in Chengdu 

• Driving proactively the identification, development and implementation of process improvements including IT changes, risk management and change management 

• Support VAS records team to obtain required records from asset seller/consignor as the local focal point 

• Support records Open Items resolution between asset seller/consignor and VAS records team 

• Perform asset onsite inspections and resolve discrepancies identified 

• Support and drive sustainability initiatives aligned with corporate and industry environmental objectives, including Airbus sustainability goals and responsible aviation practices 

• Contribute to AFRA Diamond certification expectations, ensuring compliance with best practices in aircraft dismantling, parts traceability and oversee or support aircraft teardown and disassembly processes, ensuring environmental and regulatory compliance 

• Track, monitor, and report sustainability KPIs and promote responsible lifecycle management of aircraft components (reuse, repair, recycling), support continuous improvement initiatives to reduce environmental impact and improve resource efficiency  to ensure alignment with environmental regulations, customer expectations, and corporate policies and integrate sustainability into quality, supplier, and operational decision-making 

• Act as designated SMS delegate supporting the company Safety Management System 

• Assist in hazard identification, risk reporting, and safety investigations and support investigation of Aviation Safety incidents, near misses, and occurrences and support implementation and monitoring of safety risk controls and mitigation actions and attend and participate in monthly SMS discussions Internally 

• Record real-time events, decisions, actions, and communications and maintain timelines and track assigned responsibilities and ensure accurate documentation for post-incident review and compliance and archive records upon incident closure

Required

• 5-7 years experience in Quality Management and systems

• Practical problem solving experience

• Advanced experience of quality requirements and processes (e.g. part145, AS9120, CAAC) 

• CAAC Part 66 Maintenance Personnel Licence or min 3 years working experience in MRO

• Understanding of the Chinese CAAC regulations, e.g. Quality standards, airworthiness general knowledge/standards.

• Promote a strong quality culture and accountability mindset (Quality Policy, QualiWare Training) 

• Promote a strong safety culture across all departments and locations 

• Strong speak-up mind set on unsatisfactory situations within the organization, and strong ability to develop resolution proposals

• Eagerness to support all kinds of Management System efforts

• Contribute towards a positive and inspiring working environment

• Strong Team player

• Excellent Communication skills

• Good analytical skill; ability to see bigger picture and derive mid to long term recommendation on way forward

• Ability to balance and align varying interests of stakeholders

• Diplomatic sense and open/out-of-silo- mind-set, ability to build successful relations across functions and with all stakeholders

• Ability to work in an international context

• Open to feedback

• Ability to balance and align varying interests of stakeholders

• Strong communication skills in written and verbal Sichuanese Mandarin and English

• Proficient in SAP and Quality Management systems

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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