Kitchen Server/Front Desk Receptionist

Description

 At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

Job Summary

The Sr. Field Technician is responsible for performing the tasks of a Field Technician and other supporting roles where business needs arise, including a back-up for the role of Consumer Liaison.  

Kitchen Server Responsibilities:

• Attending on-site pre-study briefings at the beginning of each shift
• Become familiar with testing guidelines at start of each shift/job by thoroughly reading and comprehending the execution instructions 
• Setting-up of testing area before fielding and breaking-down testing area at study completion
• Ensuring booth computer equipment is working for consumers 
• Serving correct products, following sequence as indicated in project instructions and on RedJade serving console (or other data collection platform), and as directed by Test Supervisor
• Cleaning and sanitizing consumer areas after each session, resetting for next session 
• Distributing product packages for consumers to evaluate for home use tests, if applicable
• Assisting in various kitchen duties as assigned by Test Supervisor, including labeling serving vessels, monitoring serving supplies and restocking as needed, pre-portioning products, or assisting with storing product 
• Any other tasks as assigned by Test Supervisor, Testing Operations Manager, or Facility Director

Qualifications for all kitchen server/front desk receptionists 

• Clear and professional verbal communication skills
• Ability to work in groups, coordinating activities effectively
• Flexibility to adjust to last minute changes in schedule or work assignment
• Strong attention to detail
• Ability to multi-task in a fast-paced environment
• Ability to read and understand instructions both written and via computer
• Strict attention to client confidentiality 
• Customer service experience strongly preferred
• Restaurant serving experience a plus
• ServSafe certification required after successful completion of first three months of employment 

Front Desk Receptionist Responsibilities:

• Welcoming clients, consumers, and facility guests with a positive and helpful attitude
• Maintaining a log of visitors and guests
• Pleasantly assisting consumers with inquiries
• Efficiently checking in consumers upon arrival, providing necessary study ID cards and direction to the designated waiting or testing area
• Explaining project instructions to consumers, especially for Home Use Tests (HUTs)
• Maintaining a safe and tidy reception area, ensuring compliance with company procedures and safety rules
• Communicating with recruiting operations and project managers to provide consumer session show rates to assist with accurate quota management
• Generating incentive payment requests for the accounting team 
• Performing incentive financial reconciliation at conclusion of study to balance ARCs records to actual participation records before submitting incentive requests for payout
• Create and house study information in relevant project folders on the shared drive, including the final list of participants, incentive reconciliation report, and participation ID numbers

Qualifications to Perform Front Desk Receptionist Duties

• Strong written and oral communication skills, presenting oneself professionally and responsibly
• Exceptional customer service
• Exceptionally organized with outstanding time management abilities
• Proficient in working with numerical data on reports, adept at interpreting basic data, and skilled in problem-solving when discrepancies arise
• Capable of navigating multiple computer programs simultaneously
• Required intermediate experience in Microsoft Office Suite (Word, Excel, Outlook, Teams), a familiarity with Asana, and other standard business applications. A willingness to acquire more advanced skills as needed
• Demonstrated ability to work independently
• Comfortable with multitasking, prioritizing, and thriving in a fast-paced environment
• Team player mentality with a positive contribution to collaborative efforts and a readiness to assist with various tasks
• Preferably, at least one year of customer service experience

For Curion’s Kitchen Server/Front Desk Receptionist positions located in Redwood City, we offer a starting pay rate between $19.00 - $21.00/hr. based on the qualifications and experience of each individual. This is a full-time position, deemed non-exempt for overtime purposes, and, therefore, is subject to overtime compensation. Curion offers a benefits package for this position including:

• 401(k) retirement account with company match
• Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, and more.
• Paid time off (PTO)
• Company paid holidays  

Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

About Curion:

Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step.

An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products.