JOB DETAILS

Front Desk Agent On Call / PT

CompanySSH DT Portland LLC
LocationPortland
Work ModeOn Site
PostedJuly 9, 2026
About The Company
The newly renovated DoubleTree by Hilton Portland is proof that comfort and green living can work perfectly well together. Recognizing the importance of preserving the world in which we live and conserving its vital resources, we invite you to discover one of Portland Oregon’s first sustainable hotels. Our key initiatives extend to community outreach programs, waste reduction, energy efficiency and localized purchasing – all while delivering the relaxing and inviting lodging experience for which DoubleTree is renowned. Conveniently located in the metro area, the DoubleTree by Hilton Portland is the largest hotel within walking distance of the Oregon Convention Center, Rose Garden Arena and Portland Memorial Coliseum. Also just steps away, guests can sample tax-free shopping and the best of Portland’s restaurants and breweries. The MAX Light Rail stops just outside the hotel and offers service to the airport, as well as a free connection to downtown attractions, shopping and businesses. At DoubleTree by Hilton Portland, business and leisure guests will encounter the ultimate in service and hospitality. We have the 1,000-person Lloyd Center Ballroom, four other flexible ballrooms, and over a dozen other venues to handle meetings and gatherings of any size. Catering staff is on hand.
About the Role

Description

 This is an On-call position only 

· Register and assign rooms to guests.

· Issue room key and escort instructions to Guest Service Agent or directly to guest.

· Sort and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues. 

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

Requirements

  

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information. 

· Ability to assist with various office tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Key Skills
Guest RegistrationReservation ManagementPayment ProcessingOffice SoftwareNight AuditCustomer ServiceCommunicationMail Sorting
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
Manage guest registrations, room assignments, and reservations while handling payments and inquiries. Coordinate guest services including transportation, entertainment, and the secure storage of valuables.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
36
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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