Senior Service Designer (3 month contract)

Bilue is a digital consultancy that designs and builds smart, user-friendly technology for some of Australia’s most well-known businesses. From mobile apps to beautifully designed web platforms and digital experiences, we create solutions that drive impact and deliver exceptional customer outcomes.

Our culture is people-first and purpose-driven. We’re a down-to-earth, values-led team with offices in Sydney and Melbourne, and a growing presence in Manila. We genuinely enjoy working together, whether we’re solving tough tech problems, brainstorming creative solutions, or grabbing a coffee between meetings. Curiosity is encouraged. Collaboration is second nature.

We value excellence, not ego, and back each other to do great work without micromanagement. With low politics and high trust, it’s a place where delivery people, designers, and engineers genuinely connect, and where everyone has a voice, space to grow, and a little fun along the way.

THE ROLE

As a Service Designer at Bilue, you will work with one of our clients on an exciting piece of digital transformation work. 

Working closely with the client CX Lead, you will map how things work today, shape how they should work in the future, and turn that into clear experiences that align stakeholders and hand over cleanly to the design and engineering teams.  This is a hands-on, fast-moving role for someone who can hit the ground running from day one.

This is a contract role, initially 3 months with possibility of extension. 
 

RESPONSIBILITIES

• Map current-state processes and understand the business requirements behind them, translating both into clear experiences

• Create and work with user journey maps that capture how the experience flows across digital and service line touch points

• Frame pain points and opportunities, and run ideation to shape future-state concepts

• Partner with a Business Analyst to define digital requirements

• Determine whether user research is needed, and at what point in the process, working with a dedicated researcher who sets up the studies and synthesises the results

• Map the new, future-state process and use it to align stakeholders across the business

• Define project initiatives across multiple digital and service line touchpoints, tied to measurable project ROI

• Create wireframes to bring the future-state experience to life

• Hand over to the design and engineering teams for implementation

• Support the client CX Lead, giving her capacity to focus on projects across other business units

WHAT WE ARE LOOKING FOR

• Solid service design experience, ideally gained modernising or digitalising existing business processes

• Confidence working hands-on and independently from day one, given the immediate start and short contract

• Skilled at process mapping, journey mapping, and translating business requirements into clear experiences

• Experience creating wireframes and handing work over to design and engineering teams for implementation

• Comfortable partnering with Business Analysts and cross-functional teams

• Able to frame pain points and opportunities and connect design work to measurable ROI

• Excellent facilitation and stakeholder engagement skills, with sound judgement on when and where research adds value

LIFE AT BILUE

Connection that counts

From monthly anchor days and team lunches to our annual offsite, we create intentional moments to connect, collaborate, and celebrate. These are not just fun perks. They are part of how we work and grow together.

Flexibility that works

We offer hybrid working, with 1 to 2 days per week in the office. It is a balance that gives you the space to do your best work, while still creating time to connect and build strong relationships in person.

Strong internal communities

We actively foster internal communities across tech, design, delivery, and beyond, giving you plenty of chances to connect, share knowledge, and learn from your peers.

Opportunities to grow

We invest in your development with unlimited access to Go1s learning library and support from our internal performance coach. Whether you want to deepen your technical skills or grow your leadership potential, we will back you.

Flat structure, real impact

At Bilue, everyone's voice matters. Our leadership team is hands-on and approachable, and we operate without unnecessary layers. We keep things open and transparent, and your ideas will be heard, no matter your title.