Dispatcher

Description

Reporting directly to the Customer Experience Department Manager, the Dispatcher is responsible for managing daily job boards to ensure an efficient and equitable distribution of technician jobs. The incumbent will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain realistic balance among multiple priorities. The Dispatcher is expected to always provide the utmost outstanding customer service and support to our internal teams.

Duties and responsibilities

· Using a computerized scheduling system, set, and dispatch appointments for new and returning customers in multiple markets.

· Responding to issues such as service inquiries, problem resolution, and retaining accounts via email.

· Ensure all appointments are scheduled evenly and within the technician’s service areas.

· Effectively communicate with technicians about upcoming jobs, or changes to appointments when necessary. 

· Assist the call center with scheduling issues and inquiries.

· Assist Technicians with follow-up appointments for customers and any scheduling issues.

· Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.

· Maintaining a positive, empathetic, and professional attitude toward customers always.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Follow up on all pending work orders and work with customers to schedule installations.

Requirements

· Proficient computer skills in Word, PowerPoint, Outlook, and Excel.

· Must have a positive attitude and positive interpersonal skills.

· Self-starter with resourceful initiative and a strong desire to learn.

· Excellent analytical, and decision-making skills with strong initiative

· Excellent attention to detail and accuracy.

· Excellent written and verbal communication, in a positive, professional, and effective manner

· Knowledge of the industry is recommended but not required.

· Ability to multi-task as needed.

· Ability to stay calm when field employees are distressed or upset.

Working conditions

· Air-conditioned office.

· Desk and chair.

· General office equipment and supplies.

· Exposure to potential eye strain and muscle strain due to constant use of a computer.

· Must be able to sit for extended periods of time.

LOCATION: Woodinville (Onsite)

Pay Range between $24-$28. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Our benefits package features health, dental, and vision insurance, a 401(k) retirement plan, and paid vacation and holidays.