JOB DETAILS
Service Advisor
CompanyGills Point S Tire & Auto
LocationPortland
Work ModeOn Site
PostedJuly 9, 2026
About The Company
Gills Point S Tire & Auto is your family-operated and locally-managed tire and auto service dealership. We started in 2000 with one location in Oregon and have grown into one of the largest independent tire dealers in the United States.
As much as we love tires and automotive service, we know that you probably do not. You want to get your vehicle serviced as quickly and as efficiently as possible. That’s why we are here: to offer convenient, quick, and stress-free tire and automotive solutions to YOU!
Schedule an appointment, walk in our store, or shop online with confidence knowing you are backed by our best-in-class warranties that are good at over 400 Point S Tire locations across the country. Point S Tire is a co-op of independently owned tire stores, so you can shop local with us, but get all the convenience and prices of the “big guys.”
We welcome you to our Gills Point S family and look forward to taking care of any tire or auto service needs you may have. No Stress With Gills Point S!
About the Role
Description
Build Customer Relationships. Drive Sales. Deliver Exceptional Automotive Service.
Are you passionate about helping customers, solving automotive problems, and turning great service into long-term relationships? At Gills Point S, we're looking for an experienced Service Advisor II who combines strong automotive knowledge with exceptional customer service and sales skills.
This is more than a customer service position—it's an opportunity to become a trusted advisor to our customers. You'll help them make informed decisions about their vehicles while working closely with technicians to ensure every repair is completed accurately, efficiently, and with the highest level of care.
If you thrive in a fast-paced environment, enjoy building customer loyalty, and have experience in automotive service or tire sales, we'd love to hear from you.
What You'll Do
Customer Service & Relationship Building
- Deliver an exceptional customer experience from vehicle check-in through delivery.
- Build trust by listening to customer concerns and recommending solutions that improve vehicle safety, reliability, and performance.
- Develop long-term customer relationships through honest communication and professional service.
- Resolve customer concerns with empathy, professionalism, and urgency.
Automotive Sales & Service Advising
- Perform all responsibilities of a Service Advisor I.
- Understand the skills and workflow of a Service Technician II to accurately communicate repairs and recommendations.
- Conduct detailed vehicle walk-arounds and inspections to identify tire, preventative maintenance, and basic mechanical service opportunities.
- Recommend tires, maintenance, and repair services based on customer needs and vehicle condition.
- Prepare accurate estimates and confidently present repair recommendations, timelines, and pricing.
- Educate customers on preventative maintenance, tire care, and vehicle safety.
- Identify opportunities to recommend additional services that provide genuine value to the customer.
- Schedule tire, preventative maintenance, and basic mechanical services.
Team Collaboration
- Communicate effectively with technicians to ensure accurate diagnosis and timely repairs.
- Coordinate workflow to maximize shop efficiency and customer satisfaction.
- Order tires and monitor inventory availability to support service operations.
- Maintain accurate repair orders and customer records.
Requirements
What We're Looking For
- High School Diploma or GED required.
- At least 2 years of Automotive, tire, and service advisor experience required.
- Technical or vocational training in automotive technology is a plus.
- Strong knowledge of tires, preventative maintenance, light mechanical repair, medium truck, TBR, and agricultural tire applications.
- Outstanding customer service, communication, and relationship-building skills.
- Proven sales ability with a consultative, customer-first approach.
- Strong organizational and multitasking skills.
- Experience using point-of-sale and shop management software.
- Valid driver's license with an acceptable driving record.
- Willingness to pursue TIA Certification with company support.
Why Join Gills Point S?
- Competitive Pay
- Performance-Based Incentive Opportunities
- Paid Time Off
- Stable Full-Time Schedule
- Paid Training & Career Development
- Medical, Dental & Vision Insurance
- Short-Term & Long-Term Disability
- Life & Accident Insurance
- 401(k) with Company Match
- Family-Oriented Culture
- Opportunities for Advancement
Key Skills
Customer ServiceAutomotive SalesRelationship BuildingVehicle InspectionPreventative MaintenanceTire SalesEstimate PreparationShop Management SoftwarePoint-of-Sale SystemsCommunicationMultitaskingOrganization
Categories
Customer Service & SupportSalesTradesTransportationRetail
Benefits
Competitive PayPerformance-Based Incentive OpportunitiesPaid Time OffPaid Training & Career DevelopmentMedical InsuranceDental InsuranceVision InsuranceShort-Term DisabilityLong-Term DisabilityLife InsuranceAccident Insurance401(k) With Company Match
Job Information
📋Core Responsibilities
Act as a trusted advisor by managing the customer experience from vehicle check-in to delivery and recommending necessary repairs. Coordinate with technicians to ensure accurate diagnoses and efficient workflow while managing tire inventory and repair orders.
📋Job Type
full time
💰Salary Range
$25 - $35
📊Experience Level
2-5
💼Company Size
118
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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