Homeowner Coordinator

Description

We are seeking a community-committed Homeownership Coordinator to support Homeownership Readiness, which serves prospective buyers of Inherent homes — individuals and families earning between 60% and 120% of the Area Median Income who are ready to pursue ownership but may face structural barriers to getting there. This is an exciting opportunity for a housing professional interested in supporting end to end services that help individuals and families to purchase, retain, and succeed in homeownership.

Inherent L3C, and its nonprofit engine Inherentance NFP, are an exciting mission-driven and vertically integrated enterprise headquartered on Chicago’s West Side, in the North Lawndale Community. We align workforce development, homeownership access, community-centered finance, and housing innovation into a single, cohesive operating strategy. We believe that by integrating all aspects of the community redevelopment experience and through partnerships across civic, community and business leaders, we can build a better model for homeownership centered around the needs of buyers, families, and communities. 

Why you should work here: 

Because the only thing we love more than homes, are the people that live in them and the communities that they create.  We are committed to the safety of our coworkers as well as their training and development. Simply put, you should prepare to be celebrated and invested in from day 1 to day 10,001.

Requirements

Key Responsibilities

Homebuyer Experience:

• Assist clients through the homeownership process, from intake to closing and post-close support 
• Schedule counseling appointments and maintain client records
• Support first-time homebuyer assistance programs and down-payment assistance initiatives
• Collect documentation and ensure compliance with program requirements
• Track participant outcomes and support the preparation of reports for funders and government agencies 
• Maintain CRM and ERP systems with current buyer information.

Closing & Post-Closing:.

• Verify completion of punch list items prior to closing.
• Assist buyers with warranty orientation and homeowner manuals.
• Coordinate post-closing follow-up and customer satisfaction surveys.
• Facilitate warranty requests during the initial warranty period.

Community Engagement:

• Conduct community outreach and recruit participants for homeownership programs
• Work with lenders, real estate agents, housing counselors, and community partners
• Assist buyers with warranty orientation and homeowner manuals.
• Coordinate post-closing follow-up and customer satisfaction surveys.

Qualifications

• Associate’s or Bachelor's degree in real estate, business, social services, urban planning, community development, public administration, or a related field 
• 1–4 years of experience in housing, mortgage lending, community development, nonprofit programs, customer service, or case management
• Experience with affordable housing programs, HUD guidelines, or housing counseling preferred
• Knowledge of the residential homebuilding process is a plus.

Required Skills

• Exceptional organizational and time management skills.
• Strong verbal and written communication.
• Bilingual English/Spanish skills can be a significant advantage in Chicago's housing sector
• Comfortable working in an entrepreneurial, rapidly scaling environment Ability to manage multiple projects simultaneously.
• Excellent customer service and conflict resolution skills.
• Detail-oriented with strong documentation abilities.
• Ability to work collaboratively across departments.
• Experience with CRM, ERP, or construction management software (e.g., NetSuite, Procore) preferred.

Compensation and Benefits

Office hours are 7:30am - 4:30 pm Monday - Friday. The compensation range for this position will be $52,000-$65,000 annually. Healthcare benefits (Medical, Dental, Vision, Life), Life Insurance, Disability Insurance, paid holidays and personal time off, as well as sick leave and 401k included.