JOB DETAILS
Senior Field Analyst
CompanyTractian
LocationSão Paulo
Work ModeOn Site
PostedJuly 11, 2026
About The Company
Tractian provides asset intelligence solutions that combine hardware sensors and AI software to monitor machine health in real time, so industrial teams can catch failures before they happen, prioritize what matters, and act with confidence.
Our approach is built on physical AI: sensors deployed directly on critical assets, feeding AI models trained on data from the largest industrial database available. The result is asset intelligence that goes beyond alerts, telling you what's wrong, why, and what to do next before a failure becomes a breakdown.
Trusted by 1,500+ manufacturers across the Americas - including McKesson, Air Liquide, Verizon, Cummins, Ingredion, and Whirlpool - Tractian has returned $304M to customers through earlier failure detection and helped teams avoid 97,631 hours of downtime.
Tractian was named to the Forbes AI 50 and ranked #24 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™.
A smarter way to monitor, prioritize, and act. Learn more at tractian.com.
About the Role
Customer at TRACTIAN
The Customer team is the main driver of long-term value, retention, and expansion at Tractian. Our focus is on growing within our existing customer base, cross-selling different products, and strengthening relationships with current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, and PepsiCo, among others. Each member of our team has a direct impact on our customers’ results. As part of this team, you will work closely with customers to understand their needs and help create solutions that improve their maintenance processes.
What you'll do
As a Field Analyst, you will be the company’s representative at customer sites, responsible for installing our products and providing on-site support. This role requires a combination of technical expertise and customer service skills to ensure successful installations, ongoing maintenance, and effective troubleshooting of our solutions, while building positive customer relationships and ensuring technical reliability.
Responsibilities
- Perform on-site installation and configuration of our software and hardware solutions;
- Train customers on the proper use and maintenance of the installed products;
- Provide on-site technical support and perform troubleshooting when needed;
- Coordinate with production teams to ensure timely delivery and installation of materials;
- Document installation processes and customer interactions in HubSpot CRM;
- Revisit customer sites for routine maintenance inspections and follow-ups;
- Ensure compliance with safety regulations and company installation standards.
Requirements
- Solid experience with on-site installations and in-person technical support in technology-driven environments;
- Knowledge of mechanical and electrical systems relevant to our products;
- Strong organizational and time management skills;
- Ability to work independently and efficiently manage on-site responsibilities;
- Excellent interpersonal skills and aptitude for training customers;
- Proficiency in technical documentation and CRM software.
Bonus Points
- Certifications in electrical, mechanical, or related fields;
- Availability for frequent travel for installations and on-site support;
- Fluency in English.
Key Skills
On-site InstallationTechnical SupportMechanical SystemsElectrical SystemsCustomer TrainingTroubleshootingCRM SoftwareTechnical DocumentationTime ManagementInterpersonal Skills
Categories
EngineeringCustomer Service & SupportTechnologyManufacturingTrades
Job Information
📋Core Responsibilities
The role involves performing on-site installation, configuration, and maintenance of software and hardware solutions at customer sites. It also requires training customers on product use and documenting all interactions within the HubSpot CRM.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
904
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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