JOB DETAILS

Customer Service Officer

CompanyAlphabe Insight Inc
LocationCincinnati
Work ModeOn Site
PostedJuly 12, 2026
About The Company
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
About the Role

Company Description

At Swift7 Consultants, we are committed to delivering exceptional business solutions through innovation, collaboration, and outstanding client service. Our team values professionalism, creativity, and continuous development, providing employees with an environment where they can build rewarding careers while making a meaningful impact.

 

Job Description

We are seeking a motivated and customer-focused Customer Service Officer to join our team in Cincinnati, OH. In this role, you will serve as the primary point of contact for customers, providing professional assistance, resolving inquiries, and ensuring every interaction reflects our commitment to excellence. This is an excellent opportunity for individuals who enjoy working in a collaborative environment and are eager to develop their careers.

Responsibilities

  • Provide professional and courteous support to customers through various communication channels.
  • Respond promptly to customer inquiries and resolve concerns efficiently.
  • Maintain accurate records of customer interactions and account information.
  • Process customer requests while ensuring accuracy and attention to detail.
  • Collaborate with internal departments to deliver timely solutions.
  • Identify customer needs and provide appropriate information or guidance.
  • Uphold company policies, procedures, and service standards.
  • Contribute to a positive customer experience and continuous service improvement.

Qualifications

  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Professional attitude with a customer-first mindset.
  • Strong organizational and time management skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Comfortable working independently and as part of a collaborative team.
  • Basic computer proficiency and ability to learn new systems quickly.
  • Positive, reliable, and detail-oriented approach to work.

Additional Information

  • Competitive salary.
  • Career growth and advancement opportunities.
  • Supportive and collaborative work environment.
  • Comprehensive training and professional development.
  • Stable full-time employment.
  • Opportunity to build valuable customer service and communication skills.
  • Work with an organization that values professionalism, integrity, and teamwork
Key Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsProblem-solvingOrganizational SkillsTime ManagementMultitaskingComputer ProficiencyCustomer ServiceAttention To Detail
Categories
Customer Service & SupportConsultingAdministrative
Benefits
Competitive SalaryCareer Growth And Advancement OpportunitiesSupportive And Collaborative Work EnvironmentComprehensive TrainingProfessional DevelopmentStable Full-time Employment
Job Information
📋Core Responsibilities
The Customer Service Officer serves as the primary point of contact for customers, resolving inquiries and providing professional assistance. They are responsible for maintaining accurate account records and collaborating with internal departments to ensure timely solutions.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
2
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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