JOB DETAILS

VP of Customer Success

CompanyCloudShare
LocationDenver
Work ModeOn Site
PostedJuly 12, 2026
About The Company
CloudShare provides the world’s most advanced and versatile virtual hands-on labs, driving long-term value throughout the customer journey. We help prospects, customers, employees, and partners master even your most complex enterprise software. Our market-leading cloud-agnostic/on-premise solution lets you easily create fully functional play & break simulations of your cybersecurity or business application products. In safe, isolated environments with simple UX and integrated content, users can experience, explore and experiment or follow Guided Journeys defined by you. Built-in visual AI tracks engagement, satisfaction, and performance, supporting structured learning and formal certification. CloudShare delivers rapid ROI: cutting lab deployment time from 5 hours to 5 minutes with API automations for environment and content creation, boosting staff utilization, controlling costs, and unlocking higher training revenue across VILT and self-paced programs. We elevate customer enablement, optimizing onboarding, accelerating adoption, trimming time-to-value, slashing support costs, and encouraging feature uptake. And we empower business growth, hosting compelling POCs that close more deals, while boosting revenue retention and minimizing churn. Granular analytics, with out-of-the-box dashboards for operational and business data, reveal deep insights into user activity and resource use—so you can measure and maximize your training’s business impact. Trusted by Salesforce, Atlassian, Motorola, Palo Alto Networks, Ping Identity, and more, CloudShare is about sharing environments, sharing knowledge, and sharing success. Visit us via our other social channels! Facebook: https://www.facebook.com/CloudShare Instagram: https://www.instagram.com/cloudshare_labs Twitter: https://twitter.com/CloudShare YouTube: https://www.youtube.com/user/cloudsharecom
About the Role

About Us:

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. 

We are looking for an experienced VP of Customer Success to lead our global Customer Success organization and help customers maximize the value of CloudShare throughout their lifecycle.

Reporting directly to the CEO, you will be responsible for driving customer retention, product adoption, expansion, customer satisfaction, and long-term customer success. The ideal candidate is both strategic and hands-on, with a strong background leading Customer Success teams in high-growth B2B SaaS environments.

Responsibilities:

  • Own the overall Customer Success strategy and execution across onboarding, adoption, customer health, renewals, retention, and expansion.
  • Lead, mentor, and develop a high-performing Customer Success organization, creating a culture of accountability, customer obsession, and continuous improvement.
  • Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), customer satisfaction, and overall customer outcomes.
  • Build scalable customer success processes, playbooks, and operational frameworks that support continued company growth.
  • Develop customer segmentation strategies, success plans, health scoring, and proactive engagement models.
  • Partner closely with Sales, Product, Professional Services, Marketing, and Support to deliver a seamless customer experience throughout the customer lifecycle.
  • Serve as the executive sponsor for strategic enterprise customers, building trusted relationships and supporting executive-level engagements.
  • Establish and monitor key Customer Success KPIs, providing regular reporting and data-driven recommendations to executive leadership.
  • Identify opportunities to improve customer adoption, reduce churn, and increase expansion opportunities.
  • Build scalable forecasting and operational planning processes for renewals, customer health, and team capacity.

Requirements:

  • 6+ years of leadership experience in Customer Success, Customer Experience, Account Management, or related customer-facing SaaS leadership roles. 
  • Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
  • Strong track record improving customer retention, adoption, expansion, and overall customer health. 
  • Deep understanding of SaaS business models, recurring revenue, customer lifecycle management, and success metrics. 
  • Experience working with enterprise customers and executive stakeholders.
  • Strong analytical and operational mindset with the ability to use data to drive decisions.
  • Excellent leadership, coaching, communication, and cross-functional collaboration skills.
  • Hands-on leader who enjoys building processes while remaining close to customers and the business.
  • Experience working closely with executive leadership and influencing company strategy through customer insights.

Nice to have:

  • Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
  • Familiarity with operational frameworks such as EOS, OKRs, or similar scaling methodologies.
  • Experience working with enterprise customers and customer success-driven SaaS organizations.


Benefits:
We offer a competitive compensation package including:

  • Medical, Dental, Vision benefits
  • 401K
  • Flexible PTO
  • 12 Paid Holidays
  • Hybrid work (3 days in office) with modern downtown Denver location
  • Free Parking
  • Onsite Gym

Compensation Range: $175k–$200k annual base salary + 15-20% bonus 

Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business. 

Key Skills
Customer Success StrategyNet Revenue RetentionGross Revenue RetentionCustomer Lifecycle ManagementCustomer SegmentationHealth ScoringExecutive SponsorshipCross-functional CollaborationSaaS ScalingOperational PlanningChurn ReductionAccount Management
Categories
Management & LeadershipCustomer Service & SupportSoftwareTechnologySales
Benefits
MedicalDentalVision401KFlexible PTO12 Paid HolidaysHybrid workFree ParkingOnsite Gym
Job Information
📋Core Responsibilities
Lead the global Customer Success organization to drive retention, product adoption, and expansion for enterprise customers. Develop scalable processes, playbooks, and KPIs to maximize customer value and long-term success.
📋Job Type
full time
💰Salary Range
$175,000 - $200,000
📊Experience Level
5-10
💼Company Size
92
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page