Vision Front Desk Patient Support Associate / Receptionist

Description

The Vision Front Desk Patient Services Associate is responsible for providing administrative and clerical support to ensure the efficient operation of the Health Center. This role involves responding to requests for information and assistance from patients and providers, scheduling appointments, verifying patient information, collecting and recording data, maintaining and updating records and files, and facilitating the overall coordination of patient care. The following statements for this position reflect only some specific responsibilities and are considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all duties required that may be inherent in the position:

• Works cooperatively with any technician to assure that the optometrist sees patients as quickly as possible.
• Accurately schedules for the assigned optometrist, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
• Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
• Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions. 
• Deletes the day’s cancellations from the computer.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms. 
• Performs financial transactions at the time of the visit, including collecting all co-payments, glasses payments, and keeping a record of unpaid amounts.
• Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical/vision records release forms.
• Performs financial transactions at the time of the visit, including collecting all co-payments, glasses payments, and keeping a record of unpaid amounts.
• Accurately closes the day and balances cash bag.
• Answered telephones, handling calls as needed and taking messages when appropriate.
• Maintains appropriate boundaries concerning vision advice, patient triage and priority of communication to clinicians; refers calls to Vision Manager or Vision Supervisor.
• Evaluate financial status of all patients.
• Determine patient eligibility for appropriate programs.
• Assist patients with enrollment applications.
• Follow up on all pending applications to ensure enrollment process is completed.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

Requirements

• High school diploma required or equivalent
• Basic computer literacy and arithmetic skills
• Electronic Medical Record system experience (ECW preferred)
• Experience working with patient registration procedures
• Basic knowledge of medical terminology preferred 
• Optometry/Ophthalmology background (prefer) 
• High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of pressure and stress.
• Skill in making appropriate decisions to benefit patients and meet company objectives.
• Ability to prioritize work and complete it on a timely basis with minimal supervision.
• Ability to follow procedures.
• Displays sensitivity in a multicultural environment.

Language Requirements

• Spanish speaking, preferred.