Coordinated Access System Supervisor

Description

GENERAL SUMMARY:

Under the direction of the Director of Housing and Care Coordination, and with the support of the Coordinated Access System (CAS) Associate Director, the Coordinated Access System (CAS) Supervisor is responsible for providing consistent and quality navigation to social service needs via telephone, in person, e-mail, and other forms of communication. The CAS Supervisor will collaborate with internal and external stakeholders to provide access to housing-focused community resources and homelessness prevention services. The CAS Supervisor will address client needs during peak hours and will assist in the shelter matching process for CAS Shelters. The CAS Supervisor will also provide coaching and feedback to the CAS Specialists to ensure that individual and agency performance standards are achieved.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Builds positive and appropriate rapport with the CAS Specialists, community stakeholders and CAS clients. 
• Assists the CAS associate director to provide training, coaching, and guidance to the CAS Specialist team. 
• Provides direct supervision to an assigned team of Coordinated Access Specialists and provides support in the absence of peer Coordinated Access System Supervisors. 
• Provides ongoing system navigation support that meets the quality and frequency standards of the program and addresses the client’s health, human, and social services needs. 
• Assists in the management and evaluation of the CAS system with an emphasis on client matching and HMIS data integrity. 
• Assists the CAS associate director with matching eligible clients to available shelter spaces and serves as a liaison between partner agencies and clients.  
• Conducts outreach and follow-up interactions with clients to facilitate access to housing and community resources and services. 
• Utilizes program related tools to assess, triage, and make referrals to an appropriate level of care. 
• Enters, maintains, and analyzes client information within department mandated Client Relationship Management (CRM) systems, including but not limited to the Homeless Management Information System (HMIS) and iCarol. 
• Adheres to all county, state and federal standards and contractual requirements for client confidentiality including but not limited to standards set by The California Department of Aging: Information Security and CalFresh Privacy and Security standards. 

Learning & Development: 

• Participates in ongoing professional development on topics like Housing, Problem-Solving, Person-Centered Care, Motivational Interviewing, Housing First Model, and the Social Determinants of Health. 
• Develops and maintains working knowledge of health and human services networks to help clients address barriers.  
• Collaborates with partner agencies by engaging in Coordinated Access System meetings. 

Other Duties/Responsibilities:

• Remains responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager. 
• Ensures compliance with all GISVNN policies, CARF standards, and safety and security regulations.  
• Performs other duties as assigned.     

Requirements

QUALIFICATIONS:

• Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college. 
• OR 
• 2+ years’ direct client services experience in a community-based health, social service, information and referral or non-profit setting. 
• Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful.  
• Ability to work effectively and collaboratively in a team environment.   
• Effective written and verbal communication skills. 
• Proficiency in Microsoft Office Suite.  
• Must not present a direct threat to the safety and health of self, others or property. 
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.  
• Must provide proof of identification and eligibility to work in the United States of America.  
• May be required to pass a drug and background screening. 
• Must be able to perform essential functions of this job description with or without reasonable accommodation. 

POSITIONS SUPERVISED:

• Coordinated Access System Specialists 

POSITION INFORMATION:

This is a full-time, exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Flex Time Off. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc. through Community Link. 

WORK CONDITIONS/HAZARDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work environment is usually hectic/fast paced with frequent short deadlines and instances of unusual situations. High adaptability, patience, and flexibility required. The position has the option for remote work, but some in-person training(s) and in-person community events located in Sacramento and Yolo Counties will be required.  

This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.  

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.