JOB DETAILS

Product Specialist

CompanyFAMILY ENTERTAINMENT GROUP LLC
LocationNorwalk
Work ModeOn Site
PostedJuly 14, 2026
About The Company
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more. We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business. As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions. FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
About the Role

Description

Reports to the SVP of Merchandise. Works in close daily coordination with the Merchandise Coordinator. Hybrid available. The Product Manager is accountable for the accuracy, integrity, and day-to-day maintenance of FEG’s product data within the ERP system. This role executes ERP data tasks as directed, prepares product movement and performance reports for the Coordinator and SVP, and proactively surfaces data integrity issues before they affect field operations or financial reporting.

 

KEY DUTIES


ERP & SKU Maintenance

  • Set up new items in FEG ERP as directed; ensure all fields — SKU, description, model number, cost, category — are accurate and complete.
  • Activate and deactivate SKUs; perform cost and retail maintenance within assigned parameters.
  • Update ERP order website weekly with current in-stock and out-of-stock status across all product categories.
  • Maintain ETA visibility for all open orders; follow up with vendors to keep availability data current.
  • Monitor Bad Barcode and Additional Barcode queues; resolve data integrity issues promptly.
  • Maintain and update the special order item database.
  • Manages reserve stock with vendors weekly, updating availability and status through to completion.

Reporting & Performance Tracking

  • Prepare weekly stock movement reports for Coordinator and SVP review; deliver accurately and on schedule.
  • Compile product earning and performance data; surface trends, anomalies, and underperforming items with supporting detail.
  • Assist in preparing short- and long-term product performance forecasts as directed.
  • Support physical inventory counts; reconcile against ERP records and report discrepancies.

Order & Fulfillment Support

  • Assist the Merchandise Coordinator with weekly order processing across all merchandise categories.
  • Update order and invoice data accurately; flag billing discrepancies to the Coordinator for resolution.
  • Maintain the reserved product database in coordination with the Coordinator.

Requirements

  • 1–2 years of ERP data entry, inventory management, or retail operations experience; multi-location environment preferred.
  • Demonstrated ERP or inventory database proficiency; SKU setup, cost maintenance, and record accuracy required.
  • Strong analytical skills and high data entry accuracy; able to manage large product record volumes and catch discrepancies early.
  • Proficient in Excel, Word, and PowerPoint.
  • Excellent follow-through and communication skills with vendors, IT, and field contacts.
Key Skills
ERP Data EntryInventory ManagementSKU MaintenanceData AnalysisRetail OperationsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointVendor CommunicationPerformance ReportingForecastingPhysical Inventory Reconciliation
Categories
RetailLogisticsData & AnalyticsAdministrative
Job Information
📋Core Responsibilities
The Product Specialist is responsible for maintaining the accuracy and integrity of product data within the ERP system, including SKU setup and cost maintenance. They also prepare stock movement and performance reports to support the SVP of Merchandise and the Merchandise Coordinator.
📋Job Type
full time
💰Salary Range
$49,000 - $55,000
📊Experience Level
0-2
💼Company Size
385
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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