JOB DETAILS

Shift Lead - Food - Banbridge Simply Food

CompanyMarks & Spencer
LocationUnited Kingdom
Work ModeOn Site
PostedJuly 14, 2026
About The Company
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
About the Role

Work Pattern

Week 1

Monday: 10:00–18:00
Tuesday: 10:00–18:00
Thursday: 10:00–18:00
Friday: 16:00–00:00
Saturday: 14:00–22:00


Week 2

Sunday: 14:00–22:00
Tuesday: 10:00–18:00
Wednesday: 10:00–18:00
Thursday: 16:00–00:00
Friday: 11:00–19:00

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager


Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times 

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone 

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.


M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Key Skills
Team LeadershipOperational CoordinationResource AllocationCustomer ServiceCoachingCash HandlingStore Opening and ClosingProductivity DrivingInventory FillingCompliance Management
Categories
RetailManagement & LeadershipFood & BeverageCustomer Service & SupportLogistics
Job Information
📋Core Responsibilities
Lead the food fill operation to ensure the salesfloor is ready for trade and coordinate resources to serve, sell, and fill. Act as the floor lead in the absence of the Colleague Manager, overseeing store opening/closing tasks and maintaining safety standards.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
40395
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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