Experienced Service Advisor

Description

Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Silicon Valley | 2+ years experience | Veterans encouraged to apply | $50,000 - $120,000+ OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Mercedes-Benz of Palo Alto, we serve one of the most discerning luxury markets in the country. Our guests are sophisticated, time-conscious, and hold every service interaction to a high standard. The Service Advisor is the person who earns and keeps that trust -- from the first write-up to the moment the keys are handed back.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand standard

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Mercedes-Benz of Palo Alto with the professionalism, expertise, and genuine hospitality the brand and its clientele expect

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience in a franchised dealership -- Mercedes-Benz or luxury brand experience a strong plus

• Track record of strong CSI and NPS scores and repeat guest relationships

• Reynolds & Reynolds or CDK experience preferred

• Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned

• Able to manage high volume accurately without losing attention to detail or the guest experience

• Valid driver's license with a clean driving record

• A hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• OTE of $50,000 - $120,000+ annually

• Paid Mercedes-Benz manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A high-performance team culture built on standards, accountability, and genuine care for the guest

WHY MERCEDES-BENZ OF PALO ALTO

• Mercedes-Benz of Palo Alto sits in the heart of Silicon Valley -- a market where the guest base is affluent, informed, and expects a service experience that reflects the vehicle they drive

• Mercedes-Benz is one of the most prestigious luxury brands in the world -- strong brand equity and a loyal guest base that rewards advisors who deliver consistently

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We run with process, training, and centralized support -- so your day is structured and your earning potential is real

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and removes roadblocks so you can perform at your best

Mercedes-Benz of Palo Alto gives a skilled service advisor the brand, the market, and the operational support to build lasting guest relationships and a career worth staying for. Silicon Valley guests hold the people who serve them to a high standard -- and consistently meeting that standard is what builds a reputation in this market.

If you're an experienced advisor ready to represent one of the world's great luxury brands in one of California's most competitive markets -- we'd like to meet you.