Data Center Program/Account Manager - Crusoe

Description

Job Summary: 

The Program/Account Manager, Data Center serves as the primary post-sale contact for the Crusoe account, ensuring successful project execution from order placement through warranty completion. This role manages customer relationships, coordinates cross-functional teams, oversees multiple project sites, and ensures contractual commitments are met while identifying and capturing change order opportunities.

Duties/Responsibilities:

• Serve as the primary post-sale account manager for the Crusoe account.
• Build and maintain strong relationships with customer executives, project managers, and construction teams. 
• Manage multiple active data center construction sites simultaneously while ensuring consistent communication and project execution. 
• Coordinate internal material releases to support project schedules. 
• Partner with Logistics to ensure equipment, accessories, and materials are delivered on time to meet Required On Job (ROJ) dates.
• Coordinate service scheduling, commissioning (CX), and Integrated Systems Testing (IST).
• Monitor project schedules and proactively resolve issues impacting timelines.
• Manage warranty claims, including parts, labor, and customer communications. 
• Prepare, price, and manage Change Orders (COs) for work outside the original contract scope.
• Perform traditional Inside Sales Engineering (ISE) responsibilities, including: 

1. Processing equipment orders 
2. Managing equipment procurement 
3. Coordinating submittal packages 
4. Tracking approvals 
5. Supporting all Crusoe-related projects throughout execution 

• Collaborate with Sales, Engineering, Operations, Logistics, Service, and Accounting. 
• Maintain accurate project documentation, schedules, financial tracking, and customer communications. 

Requirements

 Required Skills/Abilities:

• Excellent verbal and written communication skills, demonstrating tact and diplomacy.
• Strong negotiation, presentation, analytical, and problem-solving abilities.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple projects and meet deadlines
• Proficiency with Microsoft Office Suite, CRM, and ERP/project management software.
• Ability to travel as needed to visit customer and project sites.

Education and Experience:

• Bachelor’s degree in engineering, Construction Management, Business, or a related field preferred; equivalent experience will be considered. 
• 5+ years of project management, account management, or HVAC/data center construction experience. 
• Knowledge of HVAC equipment and commercial mechanical systems. 
• Strong understanding of construction project lifecycle and contract administration. 
• Experience managing multiple projects simultaneously. 
• Ability to work effectively across multiple departments and with executive-level customers.

Physical Requirements:

• Prolonged periods of sitting and computer work.
• Frequent travel to customer sites, construction projects, and ATC offices, including occasional overnight travel.
• Ability to stand, walk, climb stairs, and navigate active construction sites and data centers.
• Occasionally bend, kneel, crouch, reach, and lift up to 25 pounds.
• Regular on-site presence in both office and field environments.
• On-site and in office.