Reservations Agent (Fixed Term Maternity Cover) | Hotel Indigo Auckland

Who we are

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience. 

We're on the hunt for a team focused, guest experience obsessed, Reservations Agent to join our team. You’ll be the first point of contact for many of our future guests, setting the tone for their Hotel Indigo Auckland experience. Working closely with our Reservations Manager, you’ll help process booking requests and ensure our guests receive a memorable experience from their very first interactions with us. 

A little taste of your day-to-day 

• Processing individual and group reservations through various channels including phone, email, and online booking systems 

• Providing detailed information about our rooms, rates, packages, and local area to guests 

• Following up on reservation inquiries promptly and professionally 

• Maintaining accurate guest profiles and booking details in our reservation systems 

• Supporting the implementation of revenue management strategies 

• Assisting with group bookings and working closely with our sales team 

• Ensuring all reservations meet IHG brand standards and guidelines

What we need from you 

• A positive attitude – experience is great, but enthusiasm is essential! 

• Someone who loves getting the details right and keeping things organized 

• Previous reservations experience within hotels – an understanding of hotel PMS systems (Hotel Key is ideal!)

• Excellent communication skills with a professional telephone manner

• The ability to juggle multiple tasks while maintaining attention to detail 

• Flexibility around working days and hours – you’ll work a variable roster to be able to provide support over high occupancy periods, and group reservations

• Higher education qualification or equivalent experience 

• Legal right to work in New Zealand

What you can expect from us 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.  

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.