Quality Technician - Level II - SHOP

Job Summary
The Quality Technician - Level II supports production quality and inspection activities by assisting engineers in monitoring material and product quality, conducting inspections and testing, and maintaining quality documentation and records. This role works under moderate supervision and collaborates closely with manufacturing, engineering, supply chain, suppliers, and customers to support issue resolution and ensure compliance with quality standards.
The position involves the use of measurement and testing equipment, interpretation of technical specifications, participation in quality improvement activities, and support for customer issue resolution to ensure product quality, reliability, and customer satisfaction.
Key Responsibilities
- Compare physical characteristics of components, materials, equipment, and products against technical specifications to identify defects and non-conformances.
- Conduct routine tests related to electrical function, reliability, packaging quality, and product performance.
- Record inspection and test results and prepare technical reports and quality documentation.
- Perform product and component testing using a variety of measurement and testing equipment.
- Support customers in understanding product specifications and interpretation of measurement data.
- Participate in measurement uncertainty studies and calibration-related activities.
- Ensure proper maintenance, calibration, and upkeep of measurement and test equipment.
- Coordinate with Quality, Manufacturing, Engineering, Supply Chain, suppliers, and external stakeholders to drive issue resolution and corrective actions.
- Support problem definition, root cause analysis, and closure of customer quality concerns.
- Maintain and update dashboards, CoC records, non-sales activity records, and other quality-related documentation.
- Participate in quality process improvement initiatives, audits, and compliance activities.
- Support timely reporting and communication of quality issues and resolutions.
- Travel to customer locations as required to support issue resolution and strengthen customer relationships.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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