Reliability Manager, Italy

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn:  John Crane: LinkedIn

We are seeking an experienced and customer-focused Reliability Manager to lead our Reliability and Condition Monitoring (CBM) activities across Italy. In this role, you will provide leadership to a team of Reliability Engineers and oversee the successful delivery of reliability-based contracts, ensuring excellence in technical performance, financial results, customer satisfaction, and safety.

You will work closely with customers, engineers, sales teams, and global reliability specialists to drive equipment reliability improvements, implement best practices, and deliver measurable value. The role requires regular travel to customer sites and offers an excellent opportunity to make a meaningful impact within a dynamic engineering environment.

Responsibilities:

• Lead and supervise assigned Reliability and Condition Monitoring contracts, ensuring successful technical, operational, financial and customer outcomes.
• Develop and manage contract action plans and key performance indicators (KPIs) to achieve contractual objectives.
• Promote and champion Environmental, Health and Safety (EHS) standards, ensuring all team activities comply with company policies and customer requirements.
• Understand and manage customer contractual obligations relating to reliability, inventory management, and service delivery.
• Lead, coach, develop, and manage a geographically dispersed team of Reliability Engineers.
• Provide technical guidance and support for root cause analysis (RCA) investigations and bad actor equipment resolution.
• Collaborate with global Customer Service Delivery (CSD) and Service Delivery Operations (SDO) teams to implement reliability best practices.
• Support engineers in preparing and conducting customer meetings, including quarterly and annual performance reviews.
• Ensure site teams are fully equipped with the tools, systems, technology, and procedures required for successful contract execution.
• Partner with End Users and Account Managers to support growth opportunities through technology upgrades, system improvements, and efficiency initiatives.
• Review financial and operational performance data to measure productivity, identify improvement opportunities, and support profitable contract execution.
• Work with the ServiceMax team to ensure accurate record keeping, reporting, and dashboard utilization.
• Build and maintain strong customer relationships, ensuring long-term partnership success and customer satisfaction.
• Deliver all contractual KPIs and participate in regular business review and tier review processes.

Required

• Technical Degree or equivalent engineering qualification.
• Strong knowledge of plant maintenance and reliability engineering principles.
• Experience leading reliability, maintenance, or condition monitoring programs.
• Proficiency in vibration monitoring techniques.
• Strong customer-facing and stakeholder management skills.
• Ability to analyze operational and financial performance data.
• Excellent communication, coaching, and leadership capabilities.
• Willingness to travel as required to support customers and business operations.

Preferred

• 2–10 years of experience within machinery, industrial equipment, manufacturing, or process industries.
• Vibration Analysis Level II certification.
• Experience using SAP and/or ServiceMax.
• Experience managing engineering teams across multiple locations.
• Knowledge of reliability-centered maintenance (RCM), root cause analysis (RCA), and predictive maintenance methodologies.