Job Description:

This position aims to monitor manufacturing quality of Aircraft delivered to Chinese Airlines. This includes handling customer complaints together with customer direct facing team and production team, coordinating FAL and suppliers investigation, analysing individual customer reported fleet technical data, and organising/conducting quality review meetings with customers. The incumbent will also be required to lead Lean management like AOS bricks deployment and promote quality mindset for the customer service department. 

ACCOUNTABILITY 

Manage in-service quality topics, as CQFO regional representative to monitor, acknowledge and feedback customer reported cases as per KPI requirements

Coordinate with global program production quality team/in-service engineering team to drumbeat manufacturing quality investigation

Compile monthly and yearly quality report to summarise China region in-service topics

Organise and lead bi-weekly case review meetings with Tianjin Final Assembly Line/ Delivery centre /Fleet efficiency team 

Analyse individual customer reported fleet technical data, and organise /conduct quality review meetings with customers as required

Act as China region focal point for Customer service to facilitate Lean management like AOS bricks deployment 

 Act as Mindset Booster Zone trainer to promote quality and safety mindset for customer service China region

 Facilitate EN9100 audit for customer service China region

Lead and support project if applicable

This role will involve some travel for business  in China and Europe and as such you must be able to travel accordingly.

The interview for this position will involve a dedicated examination, i.e. case study, proposal presentation etc.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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