PBX Reservations Agent

Description

At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it’s back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace.

The PBX Operator / Reservations Agent will be responsible for providing excellent customer service to our guests, handling and directing incoming calls, making hotel reservations and assisting guests with any requests or inquires. Accurately verify, input, and retrieve information with routine difficulty from a computer system, confirming pertinent information including number of guests, room rate, etc. The successful PBX Operator / Reservations Agent candidate will be responsible for making appropriate selection of rooms based on guest needs. Must be able to multi-task and handle multiple calls at once. Previous phone operating experience is a plus. Must be able to work weekends. Must be 21 and able to obtain/maintain a Gaming Card.

Benefits:

We offer a very competitive benefit package including health, dental, vision, life, PTO, Best Western Hotel discounts, 50 cents off the gallon at our Chevron and property outlet discounts, free concert tickets, and lots of free fun activities for team members and their families, just to name a few.

Job Type: Full-time

Salary: $15.00-17.00 per hour

Shift- Day

Benefits:

FREE EMPLOYEE MEAL per shift!

401(k)

401(k) matching

Referral program

Vision insurance

Schedule:

8-hour shift

Day shift

Evening shift

Holidays

Night shift

Weekend availability

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Schedule:

8 hour shift

Day shift

Evening shift

Holidays

Night shift

Weekend availability

Requirements

Must be 21 years of age or older.

Previous experience required.