Spa Assistant Manager

Description

SUMMARY

The Assistant Spa Manager supports the day-to-day operations of the spa, ensuring a seamless Forbes Five-Star guest experience while meeting financial and labor standards. This role requires hands-on leadership, strong organizational skills, and a commitment to fostering a professional and motivating work environment. Working closely with spa leadership, the Assistant Spa Manager contributes to staff development, operational support, and oversight of staffing, scheduling, guest service, inventory, and facility standards — all of which drive the overall success and excellence of the spa.

ESSENTIAL FUNCTIONS

1. Manages daily spa operations ensuring exceptional service and adherence to five-star standards.
2. Train, coach and motivate spa associates to achieve performance and service excellence.
3. Oversee assigned operational focus areas (ex. provider team support, retail & inventory, group bookings) while cross supporting all spa functions.
4. Develop and oversee team schedules in alignment with business needs and labor standards.
5. Support payroll and labor functions, including timekeeping compliance, biweekly payroll, and reporting.
6. Monitor spa facilities to ensure a safe, clean and professional environment; actively participate in safety programs and reporting.
7. Respond to guest and staff concerns with professionalism, escalating when appropriate.
8. Assist with recruitment, onboarding, performance management, and employee recognition.
9. Provide coaching and accountability through performance reviews and corrective actions as needed.
10. Facilitate regular department meetings and daily line-ups to ensure communication and alignment.
11. Implement and uphold ongoing training programs for safety, guest service, and team building.
12. Support sustainability initiatives and resort-wide wellness programming.
13. Collaborate with the Director of Wellness to align goals with broader resort objectives.
14. Perform other duties as assigned.

Requirements

QUALIFICATIONS

• Minimum of 2 years’ experience in hospitality or spa operations, with leadership exposure preferred.
• Ability to manage multiple priorities and follow through effectively.
• Proficiency in Microsoft Office and spa software systems.
• Strong written and verbal communication skills.
• Ability to train, coach and support team members.
• License in Aesthetics or Massage a benefit but not required.

SKILLS

• Collaborative leadership style with ability to work in partnership with management team.
• Exceptional guest service and conflict resolution skills.
• Attention to detail and ability to maintain five-star standards in all areas.
• Ability to remain calm and solution-focused under pressure.

ESSENTIAL

1. Maintains a Professional appearance & demeanor.
2. Ability to maintain discretion and confidentiality of all guests and hotel information.
3. Able to make decisions and is solution oriented.
4. Strong client/guest service skills
5. Excellent speaking, and organizational skills
6. Ability to remain calm under pressure.
7. Ability to work as a team and work independently.

PHYSICAL DEMANDS

1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.

3. Occasional need to stand for long periods of time.

4. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.

6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.