JOB DETAILS
Customer Success Manager - DACH region
CompanyFlatrock
LocationRuse
Work ModeOn Site
PostedJuly 17, 2026
About The Company
Flatrock provides compassionate adult foster care for individuals with intellectual and developmental disabilities, with homes across Michigan. We proudly serve both Michigan residents and individuals from out of state, offering personalized therapy, support, and opportunities for growth in a family-centered environment.
Staffed 24/7, our licensed homes are designed to provide comprehensive behavioral health support, therapy, and wellness programming tailored to every resident’s unique needs. Residents live in environments that go beyond housing, offering connection, growth, and meaningful therapeutic opportunities. We offer upscale amenities, comfortable community spaces, and access to engaging daily therapy activities. From art and music projects to life skills development activities and community outings, we create opportunities for connection, growth, and joy in everyday life.
Accredited by CARF, recognized with the HIPAA Seal of Compliance, and a proud member of the Michigan Assisted Living Association, Flatrock is a trusted partner in inclusive, supportive care. We’re committed to creating environments where individuals feel safe, supported, and encouraged to thrive through personalized therapy, compassionate care, and meaningful relationships.
About the Role
Main responsibilities
- Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.
- Deliver a smooth onboarding experience and guide customers through Busuu’s adoption, engagement, and enablement motions.
- Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.
- Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.
- Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.
- Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies.
- Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu’s roadmap and commercial positioning.
- Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance.
- Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.
Requirements
- Native-level German and fluent English
- Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment
- Experience managing mid‑market or enterprise customers, ideally with multi-stakeholder relationships
- Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
- Strong consultative approach with a customer-centric and solutions-focused mindset
- Ability to collaborate effectively with cross-functional teams such as Sales and Product
- Strong organisational skills and the ability to manage multiple accounts and priorities at once
- Confidence working with CRM systems, dashboards and common SaaS tools
About us
Dear recruiters there is no need to edit this.Key Skills
Customer Success ManagementAccount ManagementSaaSGerman LanguageEnglish LanguageStakeholder ManagementData AnalysisROI DemonstrationRenewal ManagementUpsellingCRM SystemsConsultative SellingOnboardingCross-functional CollaborationStrategic PlanningKPI Monitoring
Categories
Customer Service & SupportSalesEducationSoftwareManagement & Leadership
Job Information
📋Core Responsibilities
Build and maintain strategic relationships with mid-market and enterprise clients in the DACH region to drive adoption and ROI. Manage the full customer lifecycle, including onboarding, renewals, and identifying expansion opportunities to increase net revenue retention.
📋Job Type
permanent employee
📊Experience Level
2-5
💼Company Size
261
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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