JOB DETAILS

Training and Development Associate

CompanyProFed Federal Credit Union
LocationFort Wayne
Work ModeOn Site
PostedJuly 18, 2026
About The Company
Our company takes pride in the work we do and our involvement in our communities. We genuinely care about our employees and sincerely want to make a difference for the members we serve. Since 1933, ProFed Credit Union has been a trusted source for our members’ financial needs, walking beside them on their financial life journeys. As an employee of ProFed, you get to be a part of a team that values providing exemplary service day after day. Our full-time employees are provided with a comprehensive package of benefits, as well as tuition re-reimbursement options, vacation and personal time, paid holidays and so much more. We offer part-time benefits as well. If you are interested in joining the ProFed team, apply now at profedcu.org/discover/join-our-team and learn about the ProFed difference!
About the Role

Description

POSITION SUMMARY

Responsible for supporting employee growth and organizational success through facilitation, onboarding, training coordination, content development, and learning program support. This role partners with the Director of Training and Development, employees, leaders, and subject matter experts to deliver engaging learning experiences that promote employee performance, operational excellence, and exceptional member service. 


QUALIFICATIONS

Requires a minimum of two (2) years of experience in a credit union, banking, or financial services environment with knowledge of operations, products, services, and member experience principles. Must be self-motivated with a commitment to continuous learning and professional development and possess the ability to work effectively both independently and collaboratively. Requires strong presentation, facilitation, and relationship-building skills with a passion for helping others learn, develop, and succeed. Demonstrated ability to learn new systems, processes, and concepts quickly along with a creative mindset with a willingness to explore innovative learning solutions is required. Must be able to present information effectively, facilitate training and discussions with individuals and groups, and manage multiple priorities while maintaining strong attention to detail. Must possess the ability to adapt communication and training approaches to meet varying learner needs. Experience in Keystone core processing system, learning and development tools (Canva, Articulate 360, PowerPoint), and familiarity with learning management systems is preferred.


PHYSICAL REQUIREMENTS

Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit or stand for prolonged periods. Ability to travel to branch locations is required.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate engaging instructor-led training programs in both virtual and classroom environments 
  • Deliver onboarding, operational, product, service, and member experience training 
  • Support the planning, coordination, and delivery of ProFed’s onboarding experience 
  • Partner with leaders and subject matter experts to ensure employees receive effective and consistent development opportunities 
  • Develop, update, and maintain training materials, facilitator guides, presentations, job-aids, and other learning resources 
  • Ensure learning content remains accurate, relevant, and aligned with organizational objectives
  • Coordinate training logistics, registrations, schedules, attendance tracking, and program evaluations
  • Perform basic Learning Management System (LMS) functions, including course assignments, content uploads, reporting assistance, and learner support 
  • Additional duties as assigned


 ProFed is an EEO employer – M/F/Vets/Disabled 


Key Skills
FacilitationOnboardingContent DevelopmentTraining CoordinationPresentation SkillsRelationship BuildingLMS AdministrationInstructional DesignVirtual TrainingClassroom Training
Categories
Human ResourcesEducationFinance & Accounting
Job Information
📋Core Responsibilities
The role is responsible for facilitating instructor-led training and onboarding programs to support employee growth and operational excellence. It involves developing training materials and managing learning logistics via a Learning Management System.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
97
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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