Salesforce Administrator (Litify Specialist) - Onsite (New York, NY)

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we're committed to creating an environment where talented professionals can grow, innovate, and make a meaningful impact every day.

We foster a collaborative, fast-paced, and high-accountability culture where technology plays a critical role in delivering exceptional client experiences. Our team members are empowered to improve processes, solve complex business challenges, and help drive the firm's continued growth.

Our core values are:

• Faith
• Accountability
• Leadership
• Loyalty
• Service to our Clients
• Service to our Teammates
• Service to our Community

What You'll Do

• Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
• Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Optimize legal workflows and improve operational efficiency using Salesforce best practices.
• Develop dashboards and KPIs that provide leadership with real-time business insights.
• Monitor system performance, troubleshoot issues, and resolve user support requests.
• Maintain data quality, governance, and security standards.
• Support Salesforce integrations with third-party applications.
• Coordinate system upgrades, releases, testing, and deployment activities.
• Create user documentation, SOPs, and training materials.
• Conduct end-user training and drive Salesforce adoption across departments.
• Recommend new Salesforce functionality that improves productivity and scalability.
• Collaborate with IT, Operations, and Leadership on strategic technology initiatives.

Performance Expectations

Success in this role will be measured by the ability to:

• Maintain a highly reliable Salesforce and Litify environment.
• Improve workflow automation and reduce manual processes.
• Deliver accurate dashboards and reporting for leadership.
• Resolve support tickets within established service levels.
• Maintain high levels of user satisfaction and platform adoption.
• Improve data quality and system performance.
• Successfully manage multiple projects while meeting deadlines.

Required Qualifications

• Minimum 5 years of hands-on Salesforce Administration experience.
• Current Salesforce Administrator Certification (ADM-201).
• Minimum 2 years administering Litify.
• Experience administering Sales Cloud.
• Advanced experience building Salesforce Flows and process automation.
• Strong knowledge of:
  • Roles
  • Profiles
  • Permission Sets
  • Sharing Rules
  • Security Architecture
• Experience creating executive dashboards and reports.
• Experience using Data Loader and Salesforce data management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.

Preferred Qualifications

• Experience working in a Plaintiff Personal Injury law firm.
• Experience administering Litify in a legal environment.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Trailhead Superbadges.
• Experience supporting integrations using APIs.
• Working knowledge of Apex and SOQL.
• Experience with Metadata deployment tools.
• Experience participating in Salesforce implementations or migrations.
• Experience leading Salesforce enhancement projects.

Why You'll Love Working Here

At The Ward Law Group, technology is a strategic advantage—not just a support function.

You'll have the opportunity to:

• Drive innovation across one of the nation's fastest-growing personal injury law firms.
• Partner directly with executive leadership.
• Lead impactful Salesforce improvements.
• Help modernize legal operations.
• Grow professionally through continuous learning and development.
• Make a meaningful difference in how we serve our clients.

Work Authorization & Employment Eligibility

The Ward Law Group is an equal opportunity employer.

Applicants must be legally authorized to work in the United States at the time of hire and must be able to provide documentation establishing identity and employment eligibility as required by federal law.

Employment is conditioned upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by applicable law.

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Join Our Team

Every role at The Ward Law Group contributes to changing lives.

If you're a Salesforce professional who enjoys solving complex business challenges, building scalable solutions, and helping teams work smarter, we'd love to meet you.

Apply today and become part of a team committed to excellence, innovation, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.