HR Operations AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are currently looking for an HR Shared Services Advisor (AVP) in Dusseldorf.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe where the Dusseldorf is the second largest office. Our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Function positioning

As a HR Shared Services Advisor, you will play a key role in delivering high-quality HR operational support across the employee lifecycle. Acting as a trusted advisor, you will support managers and employees, manage Employee Relations cases, and drive process excellence within HR Shared Services.

You will contribute to continuous improvement initiatives, ensure compliance with regulatory requirements, and enhance the overall employee experience.

The role includes the following:

• Act as the first point of contact for HR Shared Services queries from employees, managers, and stakeholders
• Deliver end-to-end HR support across the employee lifecycle in line with policies, procedures, and legislation
• Manage Employee Relations cases within defined processes, ensuring appropriate escalation based on risk, complexity, or potential litigation exposure
• Provide professional, pragmatic HR advice and coaching to line managers
• Partner with the business as a trusted HR advisor, balancing business needs with policy, process, and regulatory requirements
• Act as an escalation point for complex HR queries and ER matters
• Maintain accurate and compliant case documentation and records within HR systems
• Ensure all HR activities are delivered in line with internal controls, audit requirements, and SOX compliance
• Support HR audits and contribute to risk management and control frameworks
• Collaborate closely with HR Centres of Excellence (e.g. Talent, L&D, Mobility, Benefits)
• Drive process improvements, including process mapping, standardisation, and efficiency initiatives
• Maintain and continuously update HR process documentation and central knowledge repositories
• Navigate and manage cases using HR systems (e.g. Workday, ServiceNow, Salesforce)
• Support business continuity planning and ensure operational resilience within HR Shared Services
• Coach and support junior HR team members where required

What will help you succeed in this role

Experience & Knowledge

• Minimum 5 years’ experience in HR, ideally within a shared services or generalist environment
• Proven experience in an HR Advisory role, providing guidance, influencing stakeholders, and delivering pragmatic HR solutions
• Strong experience managing Employee Relations cases within structured processes and frameworks
• Experience operating within a regulated environment with a strong focus on risk, compliance, and audit requirements
• Solid understanding of employment legislation and its practical application in HR casework
• Experience partnering with business stakeholders and advising in line with policy and legal frameworks
• Experience with HRIS systems such as Workday and HR case management tools (e.g. ServiceNow, Salesforce or similar)
• Exposure to HR process design, process mapping, and continuous improvement initiatives

Skills

• Fluent German and English
• Strong communication skills with the ability to engage sensitively and effectively with a wide range of stakeholders
• Strong formal writing skills, with the ability to produce complex HR documentation, reports, and case materials
• Excellent influencing, negotiation, and stakeholder management skills
• Strong problem-solving skills and the ability to make sound decisions and exercise good judgement
• Analytical mindset with attention to detail and the ability to work with data, reporting, and performance analysis
• High level of IT proficiency, including Microsoft Office and HR systems
• Strong presentation skills
• Ability to manage confidential information with discretion and professionalism

Personal Competencies

• Ability to prioritise workload and manage multiple responsibilities effectively
• Results-driven with a strong sense of accountability
• Proactive, motivated, and able to take ownership
• Comfortable making decisions and navigating ambiguity
• Ability to manage conflicting priorities and re-prioritise as needed
• Structured and logical approach to work, combined with openness to innovation
• Strong team player with a collaborative mindset

Education

• Degree in Human Resources, Business Administration or a related field (or equivalent experience)

What do we have to offer:

 We offer you a role in one of the largest banks of the world in a growing and international environment.  You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.  

• We take into account your home situation and your ambitions and help you to balance work and private life.  

• Monthly team events.  

• To work in an ambitious, international environment with colleagues from different countries and cultures who strive for the best.  

Additional information: 

The role is based in Dusseldorf. All candidates need to be willing to relocate to Germany. Internal employees will be supported in case of relocation. 

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.