Associate Client Engagement Helpdesk

Company Description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. 

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Overview

JOB SUMMARY: The responsibilities associated with the position are as follows:

• Provide first-level resolution support to employees and stakeholders on security requests and requirements coming to service management solutions and emails.

• Maintain and update the knowledge base to accommodate responses to new security queries.

• Coordinate and assign security requests through service management solutions.

• Work on tickets related to Information Security tasks

• Participates in the access review process of the GSO.

• Fulfill access requests for organization tools supported by GSO (LionBox, SharePoint, OneTrust, and Distribution lists). 

• Participate in the GSO evidence repository refresh process. 

• Facilitate the review of GSO documents included in the Master List of documents.

• Participate in the Security Risk Exception request process.

Responsibilities

ESSENTIAL JOB REQUIREMENTS:

• Continuous monitoring of the centralized distribution list and response to various requests.

• Communicate with internal and external stakeholders regularly to understand the requests.

• Maintain a support role in information security to understand the various aspects of security.

• Demonstrate communication skills regarding essential security risk and compliance concepts, processes, and procedures and their impact on IT and business processes. 

• Demonstrate interpersonal, presentation, and relationship skills required for supporting internal and external customers.. 

Qualifications

 • Mandatory Technical graduate and language skills (oral, written, and listening): English