JOB DETAILS
Customer Service
CompanyPlastic Products Co.
LocationLindstrom
Work ModeOn Site
PostedJuly 20, 2026
About The Company
At Plastic Products Company (PPC), we are committed to eagerly serving your needs. PPC is your one-stop outsourcing service for custom plastic, metal and ceramic injection molding. We manage all aspects of your program, including: design, component sourcing, manufacturing, automation, decoration, packaging, final fulfillment and even distribution. Bring us your challenges, and we’ll deliver solutions.
PPC project teams work closely with you during each phase of development to assure a seamless launch. We coordinate all aspects of your program and create a manufacturing process capable of producing zero-defect parts for years to come. This allows you to achieve necessary market prices and enjoy additional cost reductions in future years.
PPC is an award-winning company with over 50 years of manufacturing experience. We are 100% employee-owned, and many of our employees have been with us for many years.
About the Role
Job Title
Customer Service Representative
Job Summary
The Customer Service Representative is responsible for receiving, researching, and resolving customer inquiries related to order status, scheduling, purchasing, and related concerns. This role acts as a key communication link between customers and internal departments to ensure timely, accurate information and a high level of customer satisfaction.
Key Responsibilities
- Receive and research customer inquiries regarding order status, scheduling, purchasing, and other service-related matters.
- Coordinate with Sales, Engineering, Molding, and Assembly departments as needed to investigate and resolve customer requests.
- Communicate findings and solutions clearly and professionally to customers in a timely manner.
- Maintain a thorough understanding of company policies, systems, and procedures.
- Understand workflow processes through each department within the company/facility.
- Support and comply with the company’s Quality Policy.
- Adhere to and promote general safety rules applicable to all employees.
- Perform other duties and responsibilities as assigned.
Authority
- Authorized to contact internal departments to research and resolve customer inquiries.
- Authorized to communicate company-approved information and responses directly to customers.
Education, Training, and Experience
- Excellent interpersonal and communication skills, both verbal and written.
- Thorough knowledge of company policies, systems, and procedures.
- Strong understanding of workflow across all departments within the organization.
- Previous customer service experience preferred.
- Ability to multitask, prioritize work, and manage time effectively.
Knowledge, Skills, and Abilities
- Strong problem-solving and research skills.
- Ability to work collaboratively with multiple departments.
- Customer-focused approach with attention to detail and accuracy.
- Knowledge of quality standards and workplace safety practices.
7am-3pm
40+
Key Skills
Interpersonal CommunicationWritten CommunicationProblem SolvingResearch SkillsMultitaskingTime ManagementCollaborationAttention To DetailCustomer ServiceWorkflow Management
Categories
Customer Service & SupportManufacturingAdministrative
Job Information
📋Core Responsibilities
The representative is responsible for researching and resolving customer inquiries regarding order status, scheduling, and purchasing. They act as a communication link between customers and internal departments like Sales and Engineering to ensure high satisfaction.
📋Job Type
full time
💰Salary Range
$21 - $23
📊Experience Level
0-2
💼Company Size
511
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page