JOB DETAILS

Customer Appointment Specialist (Sales Department

CompanyTeton Auto Group
LocationThe Dalles
Work ModeOn Site
PostedJuly 20, 2026
About The Company
About Teton Auto Group: Serving Idaho, Washington, Colorado, Nevada, and Oregon! Your source for new and used Toyota, Volkswagen, Ford, and Honda vehicles. One of Tetons primary goals is to emphasize the entire ownership experience. We want our customers to be satisfied whether they're purchasing or coming back for the various automotive services we offer. Offering top new models and quality used cars, of course, the first step - but only the beginning. Since Teton Toyota started in 2005 Teton Toyota has won 15 TOYOTA PRESIDENT AWARDS. This award is only given to dealers who have demonstrated a commitment to customer satisfaction. We want you the customer to help us keep achieving that because we are here to make your car buying and service here easy or as we say "no problem"​. That attitude extends to our Toyota finance center and far beyond sale; whether you pay a visit to our Toyota auto service or car parts center. Teton is a proud member of the Idaho Falls Chamber of Commerce and serves the Pocatello, Rexburg, Blackfoot and Jackson, WY areas. We also are a major contributor to the Idaho Falls Animal Shelter. Teton Toyota supports kids in School Districts 91 & 93 by contributing new cars and trucks for them to sell tickets for drawings for the cars and pickups. The school districts get to keep the proceeds to further school projects. We maintain membership in Ducks Unlimited, Pheasants Forever, Rocky Mountain Elk Foundation, Mule Deer Foundation, Idaho Falls Arts Council, Idaho Falls Symphony, Snake River Animal Shelter and other civic organizations in and around Idaho Falls.
About the Role

Description

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to delivering exceptional customer service while maintaining the highest standards of honesty, integrity, and professionalism. We value teamwork, diligence, and continuous improvement, and strive to create an environment where employees can grow and develop their careers.

Why Join Our Team

  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Paid Time Off (Vacation and Sick Leave)
  • Employee vehicle purchase program
  • Discounts on products and services
  • Competitive compensation and benefits
  • Long-term job security
  • Growth opportunities
  • Professional development opportunities
  • Paid training
  • Opportunities to contribute to meaningful organization initiatives
  • Collaborative and supportive work environment

This position is part of the Columbia Gorge Motors Toyota Sales BDC team but will primarily support our efforts by managing customer communication through inbound and outbound calls, scheduling sales and service appointments, and ensuring a positive customer experience. The role requires strong multitasking, computer, and customer service skills, with an emphasis on professionalism, follow-through, and teamwork.

Requirements

Responsibilities - May include but not limited to.

In bound Sales calls Scheduling Appointments

  • Out bound Follow up calls
  • Customer Service
  • Tracking Calls
  • Following Word Scripts – phone up scripts
  • Excellent customer service using the skills of MAGIC  
  • Manufacturer product knowledge

Requirements

  • Education Required: High School Diploma or Equivalent
  • Multi line phone skills
  • Previous customer service experience
  • Strong Multi-tasking
  • Preferably Bi-Lingual
  • Experience with Microsoft Excel and Word.
  • Possess good computer skills
  • Team player attitude
  • Excellent follow through skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Key Skills
Customer ServiceAppointment SchedulingMulti-line Phone SystemsMultitaskingMicrosoft ExcelMicrosoft WordProfessional CommunicationFollow-throughBilingualism
Categories
Customer Service & SupportSalesAdministrative
Benefits
Medical InsuranceDental InsuranceVision Insurance401(k) PlanPaid Time OffVacation LeaveSick LeaveEmployee Vehicle Purchase ProgramProduct And Services DiscountsProfessional Development OpportunitiesPaid Training
Job Information
📋Core Responsibilities
Manage inbound and outbound customer communications to schedule sales and service appointments. Ensure a positive customer experience by following scripts and tracking calls within the Sales BDC team.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
94
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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