Service Center Manager

Description

Lead a Team. Build Customer Relationships. Drive Business Growth.

Are you an experienced automotive leader who is passionate about customer service, developing high-performing teams, and growing a successful business?

At Gills Point S, we're more than a tire and automotive service company—we're a family-oriented organization built on integrity, teamwork, and exceptional customer care. We're looking for a Service Center Manager who is committed to creating an outstanding customer experience while leading a team that delivers quality workmanship and builds lasting relationships within the community.

If you enjoy leading people, building customer loyalty, coaching employees, and driving sales through honest recommendations and exceptional service, we'd love to meet you.

About the Role

As the Service Center Manager, you'll oversee the daily operations of the service center while leading your team to deliver exceptional customer experiences. You'll be responsible for developing employees, supporting technicians, growing sales, maintaining operational excellence, and ensuring every customer leaves confident they've received honest, professional service.

Success in this role comes from balancing strong business acumen with outstanding leadership and a genuine commitment to customer satisfaction.

What You'll Do

Customer Service & Sales Leadership

• Create      a customer-first culture that delivers an exceptional experience on every      visit.
• Build      long-term customer relationships through trust, integrity, and honest      communication.
• Coach      your team on identifying customer needs and recommending tires,      maintenance, and repair services that provide real value.
• Resolve      customer concerns quickly and professionally while protecting the      reputation of the business.
• Actively      participate in community outreach and relationship-building to grow local      business and customer loyalty.

Team Leadership & Development

• Recruit,      hire, train, coach, and develop a high-performing team of technicians and      service professionals.
• Foster      a positive, collaborative work environment focused on accountability,      respect, and continuous improvement.
• Schedule      staff to maximize productivity while maintaining excellent customer      service.
• Support      technician development through ongoing coaching and training      opportunities.

Operational Excellence

• Oversee      daily shop operations to ensure efficient workflow and quality      workmanship.
• Maintain      appropriate inventory levels and manage vendor relationships.
• Monitor      repair quality and ensure work meets company and industry standards.
• Promote      a clean, organized, and safety-focused work environment.

Financial & Business Performance

• Drive      sales growth while maintaining exceptional customer satisfaction.
• Monitor      key performance indicators, labor efficiency, gross profit, and overall      store profitability.
• Manage      budgets, expenses, billing, invoicing, and cash flow.
• Develop      strategies to increase customer retention and grow market share.

Requirements

What We're Looking For

• High      School Diploma or GED required; bachelor's degree in Business, Management,      or a related field is preferred.
• Proven      leadership experience in an automotive repair, tire, or retail service      environment.
• Strong      automotive knowledge, including tires, preventative maintenance, and      general repair services.
• Demonstrated      success leading teams, coaching employees, and developing talent.
• Outstanding      customer service, communication, and relationship-building skills.
• Experience      driving sales, improving customer retention, and achieving business goals.
• Financial      acumen, including budgeting, labor management, and KPI analysis.
• Valid      driver's license with an acceptable driving record.
• ASE      Certifications or other industry certifications are a plus.

Why Join Gills Point S?

• Competitive      Compensation
• Performance-Based      Bonus Opportunities
• Paid      Time Off
• Stable      Full-Time Schedule
• Medical,      Dental & Vision Insurance
• Short-Term      & Long-Term Disability
• Life      & Accident Insurance
• 401(k)      with Company Match
• Ongoing      Leadership Development
• Career      Growth Opportunities
• Family-Oriented      Culture Built on Integrity and Respect

If you're an experienced automotive professional who enjoys leading people, delivering exceptional customer service, and growing a successful business, we'd love to hear from you.

Apply today and become a leader with Gills Point S.