Member Service Representative - Full Time

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative at our Lake Orion branch. This position has the opportunity to earn incentive pay.

Position Purpose:

Ensures that members are promptly and professionally served whether performing teller functions or performing a broad variety of member services functions. This is a lending position with cash handling responsibilities.  

Job Duties (include but not limited to):

• Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives  
• Receives checks and cash for deposit and loan payments, in person or by mail; verifies amount; and examines checks for endorsement and negotiability.   
• Disburses cash or check share withdrawals in person or by mail, after verification of signatures and account balances.   
• Processes/sells cash advances, cashiers’ checks, money orders, government bonds, gift cards, theme park tickets and similar transactions, after verification of signatures and account balances.   
• Enters and maintains a teller tape on all transactions.   
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.   
• Opening and closing membership accounts  
• Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines  
• Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.  
• Ensures that the Credit Union's quality reputation is maintained and projected.  
• Obtains appropriate state license to sell loan protection insurances.   

Qualifications:

• High School Graduate or equivalent required  
• Customer service experience preferred  
• Sales experience preferred  
• Knowledge of lending processes helpful   

Skills and Abilities:

• Good communication skills  
• Professional appearance, dress, and attitude  
• Good math skills  
• Able to operate related computer applications and basic business equipment  
• Good typing skills   

Benefits:

• Vacation and Paid Time Off  
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available  
• Paid Tuition to $5000 per year  
• Bereavement Pay  
• Holiday pay at 8 hours per observed holiday  
• 401k up to 3% match and 5% Profit Share   

EOE M/F/Disability/Veteran