Service Appointment Coordinator

Description

Are you a people person who thrives in a fast-paced environment? Do you enjoy helping customers while keeping operations organized and efficient? If so, we'd love to meet you!

We are seeking an enthusiastic, organized, and customer-focused Automotive Service Appointment Coordinator to join our growing service team here a Great Lakes Honda Short Pump. As the first point of contact for many of our customers, you'll play a vital role in creating an outstanding customer experience by scheduling service appointments, coordinating communication, and helping keep our service department running smoothly.

What You'll Do

• Answer incoming service calls professionally and courteously 
• Schedule, confirm, and reschedule customer service appointments 
• Make outbound calls to customers for appointment reminders, declined services, maintenance follow-ups, and recall campaigns 
• Review daily appointment schedules and ensure proper appointment flow 
• Gather accurate customer and vehicle information 
• Coordinate with Service Advisors and management regarding appointment availability and scheduling needs 
• Assist customers with basic service inquiries and direct complex concerns to the appropriate team member 
• Maintain accurate customer records in the dealership management system 
• Monitor voicemail, online appointment requests, emails, and text communications 
• Deliver an exceptional customer experience with every interaction 
• Support service department initiatives and customer retention efforts

Requirements

 What We're Looking For

• Excellent customer service and communication skills 
• Positive, energetic, and professional attitude 
• Strong organizational and multitasking abilities 
• Ability to work in a fast-paced, team-oriented environment 
• Comfortable using computers, phone systems, and dealership software 
• High attention to detail 
• Reliable attendance and punctuality 
• Automotive dealership or customer service experience preferred 
• CDK experience is a plus, but not required
• Previous appointment scheduling, BDC, call center, receptionist, or customer service experience preferred 
• Ability to work evenings and Saturdays as business needs require

Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status protected by law.