DISPATCH COORDINATOR

Onsite | Ortigas | Shifting Schedule

Keep transportation and logistics operations moving by coordinating dispatch activity, tracking freight, and supporting brokers, customers, and drivers. As a Dispatch Coordinator, you will manage transportation service inquiries, driver assignments, order tracking, and dispatch updates while ensuring service accuracy and timely issue resolution.

COMPANY OVERVIEW

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

ROLE SNAPSHOT

As a Dispatch Coordinator, you will support transportation and warehousing services by handling inquiries, tracking order status and returns, scheduling appointments, coordinating carriers, and booking transportation requirements. Reporting to the Team Leader, you will help ensure dispatch accuracy, service reliability, and timely resolution of driver, broker, and customer concerns.

WHAT YOU’LL DO

Dispatch Coordination and Transportation Support

• Handle broker and customer accounts related to transportation and logistics services.
• Assign drivers to routes and direct the pick-up and delivery of freight.
• Monitor driver locations and track orders, freight, returns, and transportation status.
• Enter dispatch information and loads into trucking software.
• Use satellites, telephones, and computers to communicate information to drivers and keep track of important dispatch updates.

Broker, Customer, and Driver Communication

• Handle inquiries and follow-ups on transportation services, including order status, returns, appointment scheduling, carrier searches, and bookings.
• Transmit updates and information to brokers, customers, and drivers.
• Find solutions for changes, service issues, driver concerns, and operational problems.
• Support assigned drivers by helping resolve day-to-day concerns.

Driver Schedule and Utilization Monitoring

• Track assigned driver schedules and adjust for unplanned paid time off.
• Monitor driver utilization to ensure targeted utilization levels are achieved.
• Support driver productivity by tracking execution of assigned work.
• Monitor deliveries and pickups for potential service failures.
• Proactively alert driver managers when loads are at risk of service failure.

Issue Resolution and Daily Handover

• Work until driver issues are resolved for the day or until a proper handoff has been completed.
• Find road service support for truck repairs when needed.
• Issue money orders when required based on process guidelines.
• Support service management standards, service accuracy, call handling, and data encoding accuracy.

Policy Compliance and Information Security

• Follow company policies and procedures, including the business code of conduct.
• Contribute to a work environment built on trust, teamwork, and support for high performance.
• Handle employment, personal, credit card, sensitive, and confidential information in accordance with company policies on Information Security and Data Privacy.
• Secure assigned PC or workstation with a password-protected screensaver and log off when leaving the workstation unattended.
• Protect passwords and avoid disclosing confidential information.

A BIT ABOUT YOU

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Minimum of one year of back-end admin processing experience.
• Able to multitask across dispatch, tracking, communication, and documentation tasks.
• Able to solve problems and work under minimal supervision.
• Adept at learning new workflows and tasks.
• Able to work on a shifting schedule.

CORE VALUES

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!