JOB DETAILS

VTM Representative

CompanyProFed Federal Credit Union
LocationFort Wayne
Work ModeOn Site
PostedJuly 21, 2026
About The Company
Our company takes pride in the work we do and our involvement in our communities. We genuinely care about our employees and sincerely want to make a difference for the members we serve. Since 1933, ProFed Credit Union has been a trusted source for our members’ financial needs, walking beside them on their financial life journeys. As an employee of ProFed, you get to be a part of a team that values providing exemplary service day after day. Our full-time employees are provided with a comprehensive package of benefits, as well as tuition re-reimbursement options, vacation and personal time, paid holidays and so much more. We offer part-time benefits as well. If you are interested in joining the ProFed team, apply now at profedcu.org/discover/join-our-team and learn about the ProFed difference!
About the Role

Description


Shift Hours: 10:30 AM - 7:30 PM Monday through Friday with Saturday Rotations of 8:00 AM - 12:00 PM


POSITION SUMMARY

Primarily responsible for processing VTM transactions and providing member service through an interactive process utilizing video technology. Must be able to project an inviting, friendly, and engaging demeanor on camera. Ensure effective VTM operations by trouble-shooting machine issues and submitting service requests as needed.


QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and possess troubleshooting and analytical skills. Must display sound judgment and professionalism while communicating via video technology. Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.


PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.


ESSENTIAL DUTIES AND RESPONSIBILITIES

· Execute member transactions and provide general information in an accurate, efficient, and courteous manner

· Actively promote credit union products and services

· Maintain neat and organized work area

· Attend all required staff meetings and training sessions

· Expanded responsibilities as skills sharpen and experience grows

· Additional duties as assigned


ProFed is an EEO employer – M/F/Vets/Disabled

Key Skills
VTM OperationsMember ServiceTroubleshootingAnalytical SkillsMulti-taskingAttention to DetailProfessional CommunicationCredit Union ServicesVideo TechnologyTransaction Processing
Categories
Customer Service & SupportFinance & Accounting
Job Information
📋Core Responsibilities
Process VTM transactions and provide member service using interactive video technology. Maintain effective machine operations by troubleshooting issues and promoting credit union products.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
97
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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