Mail Clerk

• Set up new accounts in accounting software using closing documents received
• Update all new customer information
• Deposit incoming funds associated with closings
• Post charges and credits in VMS Software
• Help solve issues and concerns by phone and email with title companies
• Format new sections and/or phases of communities for import
• Knowledge of HOA and the setup of each community
• Provide excellent customer service
• Be extremely articulate and professional
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams

Are at least 18 years old
• Have a high school diploma or GED
• Are legally eligible to work in the United States
• Can navigate through different application systems
• Competency in Microsoft Office Applications
• Have a naturally positive attitude
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, friendly attitude, with an ability to adapt to change
• Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills
• Customer-centric focus and self-motivated