Owner Services Consultant
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We're looking for passionate, service-driven professionals to join our Owner Services team. In this role, you'll be the trusted point of contact for our Club Wyndham Owners, helping them plan memorable holidays while delivering exceptional service, personalized solutions, and seamless travel experiences.
If you thrive in a fast-paced environment, love helping people, and enjoy achieving results, we'd love to hear from you.
How You'll Shine
As an Owner Services Consultant, you'll play a key role in supporting our valued owners and enhancing their holiday experiences by:
Managing inbound enquiries and delivering exceptional customer service across a range of reservation and travel-related requests.
Assisting owners with accommodation bookings and holiday planning.
Identifying opportunities to maximize bookings through tailored holiday solutions, upgrades, and additional travel products.
Providing professional, accurate, and compliant information to support customer decision-making.
Managing reservation administration, payments, refunds, and booking accuracy.
Responding to written owner correspondence in a timely and professional manner.
Supporting the resolution of customer concerns and escalating issues when required.
Working collaboratively with internal teams to deliver a seamless owner experience.
Contributing to individual and team performance goals while maintaining a high standard of service.
What You'll Bring
We're looking for someone who genuinely enjoys helping others and takes pride in delivering outstanding customer experiences.
You'll be successful in this role if you have:
Exceptional verbal and written communication skills.
A customer-first mindset with the ability to build rapport and personalise every interaction.
Experience in customer service, reservations, travel, hospitality, contact centres, or similar environments.
Confidence identifying customer needs and recommending relevant products or services.
Strong problem-solving skills and the ability to think on your feet.
Excellent organisational and time management capabilities.
The ability to remain professional, positive, and resilient in a fast-paced environment.
Sound computer skills, including Microsoft Office applications.
A strong commitment to teamwork, integrity, and delivering on promises.
Previous experience in travel, tourism, hospitality, reservations, or sales-focused customer service environments will be highly regarded.
Why Join Travel + Leisure Co.?
At Travel + Leisure Co., you'll be part of a global organisation where your contribution genuinely matters. We foster a culture built on our values of service, integrity, innovation, and teamwork.
In return, you'll enjoy:
Professional development and career growth opportunities.
A supportive and inclusive team environment.
Employee discounts and travel benefits.
Recognition programs that celebrate success.
The opportunity to help create memorable holiday experiences every day.
How to Apply
If you're passionate about customer service, enjoy helping people plan incredible holidays, and are motivated by achieving great results, we'd love to hear from you.
Apply today and help us put the world on vacation.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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