Junior Client Service Specialist

Description

Junior Client Services Specialist

Department: Customer Service

Reports To: Client Services Manager

Wage: $23.00 to $24.00/ Per Hour

Status: Full time

We are seeking a dedicated and detail-oriented Client Services Specialist to join our dynamic customer service team. In this role, you will act as a vital link between our valued clients and internal departments, ensuring seamless communication and efficient project execution. If you enjoy working in a collaborative environment and have a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities:

- Serve as a primary point of contact for clients, understanding and sharing detailed project requirements related to design, print, binding, and mailing.

- Coordinate with internal teams and external vendors to ensure timely and accurate production of client projects.

- Procure outside services as needed to meet project specifications and deadlines.

- Facilitate internal meetings to communicate client requirements clearly and effectively.

- Work closely with the Sales team to organize and support client meetings and presentations.

- Support remote project managers by assisting in moving jobs through various stages of production.

- Maintain accurate records of client interactions, project details, and vendor communications.

- Address client inquiries and resolve issues promptly to ensure high levels of customer satisfaction.

Skills and Qualifications:

- Proven experience in customer service, project coordination, or a related role.

- Excellent communication and interpersonal skills.

- Strong organizational skills with the ability to manage multiple projects simultaneously.

- Ability to work collaboratively across departments and with external vendors.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with project management tools.

- Attention to detail and problem-solving skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- High school diploma or equivalent; additional education or certifications in project management or customer service is a plus.

Join our team and be part of a company that values innovation, teamwork, and professional growth. We offer a supportive work environment, competitive wages, and opportunities for advancement. If you are committed to delivering excellent service and thrive in a collaborative setting, we look forward to receiving your application.

Requirements

Mittera is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

All applicants must be 18 years of age or older.

Visit us today at mittera.com or stop by and fill out an application at Mittera location near you!