JOB DETAILS
Front Desk Guest Service Agent
CompanySonoma Valley Inn Operating Co LLC
LocationSonoma
Work ModeOn Site
PostedJuly 23, 2026
About The Company
Just one block from the historic Sonoma Plaza, Best Western Sonoma Valley Inn provides comfort and convenience to wine country visitors seeking hotel accommodations close to Sonoma wineries, shopping and fine dining.
Guest rooms at our Sonoma hotel feature private patio or balcony and fireplaces. Our room amenities include: Refrigerators, Coffee Makers, Hair Dryers and In-Room Safes. We also provide free Wireless High Speed Internet, Cable Television, and Pay-Per View Movies. A Complimentary Continental Breakfast is provided each morning. Hotel amenities include Heated Pool, Jacuzzi, Steam Room, Fitness Center and Lobby Guest Computer.
At O'Mai Day Spa at Sonoma Valley Inn, guests are pampered with rejuvenating facials or relaxing massage. Our state-of-the-art Krug Event Center provides outstanding group, meeting, and wedding facilities.
Only 20 minutes from Napa Valley, and less than an hour from San Francisco or the Pacific coast, Sonoma Valley Inn's location makes it the perfect place for a memorable wine country adventure.
About the Role
Description
Front Desk Agent Guest Service Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
$19 per hour
Typical shift is 3PM to 11PM 5 days a week, including weekends, typical days off are Tuesday & Wed.
Job Duties Include but Not Limited to the Following:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
- View all KRUG HOTELS Open Positions at the link below:
- https://recruiting.paylocity.com/recruiting/jobs/All/c2ba19be-8551-47ce-bcd4-5b678f6d90fb/Krug-Development-Company
Requirements
Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
Key Skills
Guest RelationsReservation ManagementConflict ResolutionUpsellingMonetary TransactionsProfessional CommunicationRoom AssignmentCustomer Service
Categories
HospitalityCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The agent manages the guest lifecycle from registration to checkout, ensuring superior customer care and room assignment. They coordinate with housekeeping and maintenance while handling reservations and resolving guest complaints professionally.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
12
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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