JOB DETAILS

Nightclub Guest Relations Agent

CompanyWestlake Village Inn
LocationWestlake Village
Work ModeOn Site
PostedJuly 23, 2026
About The Company
Our stunning property is located in beautiful Westlake Village, California, approximately 40 miles from downtown Los Angeles and Burbank Airport. Extending over 17 landscaped acres, the hotel is a short drive from the scenic Malibu coastline, numerous wineries, the Performing Arts Center, the Gardens of the World, Ronald Reagan Presidential Library, high-end shopping areas and many notable corporate headquarters. Our Mediterranean grounds make the Westlake Village Inn a unique and charming sanctuary.With our beautiful round pool pavilion, Jacuzzi spa, fully equipped fitness center, a private 18-hole golf course, and 10 lighted tennis courts our Hotel is a relaxing and rejuvenating destination. Unwind with Remedy Skin + Body, or take a stroll through the Vineyard at Mediterraneo, The Inn offers meeting and social event planners the ideal alternative to the routine corporate or hotel setting with more than 14,000 square feet of flexible event space with panoramic views, outdoor breakout areas, a lakeside Wine Cellar and outdoor fireplace, a Board Room, our newly renovated restaurant, Mediterraneo, and the popular nightclub, Bogie's, plus the WVI one-stop executive packages for professional development and enrichment. With its romantic gardens and fine European-like setting, the Inn is a popular wedding and honeymoon location.
About the Role

Description

Louie's Nightclub is looking for a Guest Relations Agent to help maintain a safe, welcoming environment for guests and staff. This role blends hospitality and security  you'll be a visible, professional presence who keeps the energy fun while making sure everyone stays safe.

Key Responsibilities

  • Patrol the premises and monitor surveillance equipment to secure the venue and its guests
  • Inspect entry points, verify access, and manage guest flow at the door
  • Identify and address policy violations, informing guests of expectations professionally
  • Respond to disruptive behavior calmly and appropriately, including restraining trespassers when necessary
  • Document incidents clearly and accurately for reporting purposes
  • Support the broader team as needed to ensure smooth nightly operations
  • Uphold all legal and compliance requirements to protect the organization's reputation


Key Attributes

  • Well-groomed and articulate
  • Reliable, honest, and trustworthy
  • Hospitality-driven mindset
  • Strong incident-reporting and written communication skills

Physical Demands

This role requires standing and walking for the full duration of an 8+ hour shift, along with frequent stooping, kneeling, and crouching. Employees must be able to use hands and arms for reaching, handling, and fine motor tasks, and may be required to view a computer screen or use a phone throughout the shift. Must be able to move, lift, carry, push, or pull objects up to 50 lbs without assistance. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Schedule

  • Primary shifts: Friday & Saturday, 8:45 PM – 2:30 AM
  • Additional shifts may be offered based on business needs and availability

Requirements


  • Must be 21 years of age or older
  • Minimum 1 year of experience in Security, Guest Relations, or Customer Service (preferred)
  • Valid PSO or Guard Card required (PSO preferred)
  • Current CPR and First Aid certification
  • Professional appearance and excellent verbal and written communication skills
  • Ability to remain composed and professional in high-stress situations
  • Physical capability to lift up to 100 lbs
Key Skills
HospitalitySecurity OperationsSurveillance MonitoringIncident ReportingConflict ResolutionGuest RelationsCustomer ServiceWritten CommunicationVerbal CommunicationFirst AidCPRCrowd Management
Categories
Security & SafetyHospitalityCustomer Service & Support
Job Information
📋Core Responsibilities
Maintain a safe and welcoming environment by patrolling the venue and monitoring surveillance equipment. Manage guest entry, address policy violations, and document incidents to ensure smooth nightly operations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
117
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
11 hours
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