JOB DETAILS
Customer Service Representative-Onsite
CompanyVerida Inc
LocationLittle Rock
Work ModeOn Site
PostedJuly 23, 2026
About The Company
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia. Specializing in the unique challenges of NEMT programs for state Medicaid and managed care organizations, we provide comprehensive NEMT administrative services. This includes call center services; eligibility verification using proven gatekeeping processes; claims management; transportation provider credentialing and monitoring; utilization review; fraud, waste, and abuse mitigation; and quality management.
About the Role
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Obtains correct information to schedule appropriate modes of transportation.
- Maintains current knowledge of local operating transportation policies.
- Accurately and effectively uses trip scheduling and dispatch software.
- Maintains client, company and employee confidentiality.
- Communicates with facilities and/or providers as necessary to assure efficient transportation services.
- Coordination of urgent care and/or discharges with Trip Validation Specialist
- Keeps Supervisor informed concerning scheduling and/or service delivery problems
- Completes all required records and reports
- Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
- Excellent communication skills
- Basic computer and typing skills
- Type 30 wpm
- Customer service experience
- Able to work in a busy environment
- Able to work independently or with a team
QUALIFICATION
- High School graduate or equivalent
****This is not a remote position***
Key Skills
Communication SkillsComputer SkillsTypingCustomer ServiceScheduling SoftwareDispatch SoftwareTelecommunications SystemsConfidentiality
Categories
Customer Service & SupportTransportationHealthcareLogisticsAdministrative
Job Information
📋Core Responsibilities
Responsible for providing professional customer service and scheduling non-emergency medical transportation services. This includes screening eligibility, coordinating with providers, and maintaining accurate records using dispatch software.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
287
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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