Associate Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. 

In this role, you will:

• Support servicing commercial real estate, construction loans and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 6+ months of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Background in the local or global financial services industry
• Experience in a contact center or similar environment validating financial documents
• Hands-on experience in banking approvals and validation
• Strong interpersonal and communication skills
• Strong attention to detail and ability to ensure accuracy and compliance
• Amenable to permanent night shift schedule
• Fixed weekends off and follows all US holidays
• Must be amenable to work at Five/Neo Building 31st Street BGC Taguig City

Job Expectations:

• Voice process but may also be required to perform back-office functions as needed to support overall business requirements.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.